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Workplace Host

Workplace Host

Job Title: Workplace Host
Contract Type: Permanent
Location: London
Industry:
Salary: Not Specified
Reference: 9677252313
Job Published: June 19, 2021 12:52

Job Description

Job Description

Collaborating within The FM team, the experience team is to embody and deliver our 7-star experience with energy, passion and presence to all guests in 80 Strand. Reporting into the Lead experience manager this important position sets the tone of the flow of the reception experience by creating the first human touchpoint impression with consistent, joyous and courteous moments with the team. A 7 Star Mindset vA key element of this role is the ability to make every moment matter, which supports the delivery of a world class, seven-star client experience. To us this means; vTreating people, the way they want to be treated vHaving a concierge approach to guests vEnergy is contagious! vEvery day holds new opportunities to shine and show up vMindset and attitude are everything vBecome a master at managing your tasks vResolving issues before they become problems vYou don't need a title in order to lead Key Responsibilities vProvide an exceptional guest experience to all colleagues and guests visiting 80 Strand vHave total ownership of 7th floors and the surroundings areas to ensure the best work experience vEmbody the companies 7STAR approach vFostering and living a team spirit culture attending daily Team Board meetings to ensure all departments are communicating about key events and working in collaboration vA purposeful personalisation when serving guests is where the magic happens vEnsure smooth and streamlined working relationship and outstanding service at all times vTo be fully conversant with the Resource Booking system and Check-in procedures vUse operational knowledge of the reception to provide swift resolution to any challenges experienced by guests or colleagues vMaintain personal awareness of all site and team protocols, embracing and implementing new procedures swiftly when received from Senior Management vEnsure that absences from the reception desk are managed so that the desk is never unattended Apply Now Send to a friend

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