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Workplace Experience Manager

  • Location

    London

  • Sector:

    Trade / Retail

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    27248

  • Published:

    about 19 hours ago

  • Expiry date:

    2026-05-07

  • Client:

    CBRE

Job Description

The Manager Workplace Experience serves as a primary client contact for the delivery of Host's services that seek to increase individual well-being, personal productivity, and organizational effectiveness across EMEA. In this role, you would lead a team of Hosts who serve as cultural ambassadors, community advocates, and service leaders in their workplace. The Workplace Experience Team members you would oversee are responsible for providing services for a building, campus, or portfolio, with the goal of ensuring that operations and policies align with client needs and objective. This role is located at our client's headquarters in London but would be required to travel across three locations. Role Summary:

  • Drives consistent, quality, service through supervision of other Host employees and third parties supporting multiple Workplace Experience Services; Services include, but are not limited to: Concierge, Room Management, A/V Triage, Meeting & Event Support, Supply and Equipment Management, Workplace Onboarding, and Community Engagement Support

  • Manages a team in one or more offices; provides direction on employee management (e.g., recruitment of talent, performance management, employee engagement, employee development etc.); makes recommendations on budgets and cost reductions

  • Manages an operating budget and makes recommendations on annual budgets; Ensures all billings for business services are invoiced and billed as required; Ensures that savings goals are met and adhere to approved budgets

  • Ensures consistency in support provided by the team through continuous review and improvement of existing processes for multiple Experience Services

  • Reviews various Experience Services reports; Meets with client management team and appropriate departments to discuss and resolve discrepancies

  • Ensures safety standards are met by those delivery Experience Services; whether company employees or third-party service providers

  • Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Experience Services teams and clients

  • Maintains relationships with vendors who provide services and goods

  • Identifies content and manages creation of workplace orientation materials and delivery

  • Delivers the Service Business Continuity plan on a semi-annual basis and conducts testing as required

Candidate Description

  • Bachelor's degree (BA/BS) or other relevant vocational training preferred

  • Experience in Hospitality or Workplace Experience

  • Bilingual French or Spanish, preferred

  • Prior management & customer service experience is highly preferred

  • Ability to comprehend, analyze, and interpret the most complex business documents

  • Ability to write reports, manuals, speeches, and articles using distinctive style

  • Ability to make effective and persuasive presentations on complex topics to internal and external audiences

  • Comfortable meeting and engaging with new people

  • Warm and engaging demeanour with ability to assess circumstances, empathize and offer help

  • Utilize a high level of attention to detail as well as strong interpersonal skills

  • Have a positive attitude and a strong sense of urgency in resolving any issues that may arise

  • Requires advanced knowledge of financial terms and principles; Ability to calculate intermediate figures such as percentages, discounts, and commissions; Conducts advanced financial analysis

  • Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc; Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications

  • Ability to work requiring significant walking or through other means of mobility; Ability to work in a standing position for long periods of time; Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs

Employer Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Manager to join the team located in London., About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please., CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.