about 24 hours ago
Service Delivery Provide an exceptional customer service experience to site residents and their guests, acting as a single point of contact for all enquiries Ensure guests are greeted and welcomed courteously and their needs are anticipated at all times Efficient guest registration and host notification with the ability to remember guest names and faces Issue passes in accordance with the agreed procedures and explain required Health and Safety procedures and emergency evacuation requirements to guests Ensure Reception desk and overall environment is kept immaculate at all times Ensure Reception desk absences are managed during the contracted hours Book taxis, cars and other concierge type services as required for visitors & employees Provide general information on required guest services available within the local area for visitors Undertake general team administration duties as required by the Workplace Experience Lead and Fully trained Barista- offering beverages on arrival Compliance Management Delivery of the Reception Service as detailed in the:
Service Level Agreement
Reception Service Charter Completion of daily checklist schedule and progress of any outstanding actions Be fully conversant with all relevant client standard operating procedures People & Performance Management Take pride in personal presentation, adhering to required uniform and appearance standards Follow the guidelines laid down in the Reception code of conduct file Embrace and deliver the working together service excellence concept and to operate as part of the 'One Team' culture
Strong customer service skills and at least 2 years experience of operating within a high profile environment is desired
Service orientated attitude combined with a flair for pro-active problem solving to exceed customers expectations
Ability to motivate self and others, excellent time management and organizational skills required
Must be able to manage and provide service delivery in a seamless manner
Good level of technology skills required to operate visitor management and other required software systems.
Previous experience Of operating a resource Or hotel management system would be advantageous.
Strong team player within a customer service team environment.
Trained Barista Desirable
Previous experience of operating in a Customer Service environment providing guest and/or Reception services to the highest standard