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Workplace Experience Coordinator

  • Location

    Brighton

  • Sector:

    Trade / Retail

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    9677252205

  • Published:

    1 day ago

  • Expiry date:

    2022-06-03

  • Client:

    CBRE

Job Description

The successful candidate will be responsible for being at the forefront of delivering an unparalleled workplace experience as a cultural ambassador, community advocate, and service leader. In this role, you will provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness. Role Summary:

  • Display a warm, friendly, professional greeting to all colleagues and visitors

  • Proactively engage and introduce themselves throughout the workplace

  • Collaborate and work closely with other teams and vendors to deliver an unparalleled experience to colleagues

  • Maintain all location and service information, including neighbourhood guides and colleague communications

  • Responsible for ensuring meeting rooms, pantries, and collaborative spaces are always up to standard, including proper setup, functionality of equipment, and stocked supply inventory

  • Respond to all colleague requests and complaints promptly in a friendly and professional manner; maintains accurate records of service requests and status

  • Provide coordination and support for delivery of Colleague Workplace Services including, but are not limited to: Concierge, Room Management, A/V Triage, Meeting & Event Support, Supply and Equipment Management, Workplace Onboarding, and Community Engagement Support

  • Responsible for always maintaining awareness of the colleague workspace; when applicable, submit maintenance requests and/or communicate with appropriate partners to address issues accordingly

  • Utilize and maintain integrity of databases and other digital tools associated with service delivery, as requested

  • Follow security and emergency procedures as defined for the property; respond to emergency situations in a calm, efficient manner; summon appropriate assistance and make appropriate notifications in accordance with operating procedures

  • Curate and administer of the Host platform and client materials customized to meet to the full Host experience; ensure client and company materials comply with client and company brand guidelines

  • Performs other duties as assigned

Candidate Description

  • Previous experience of people management and related experience (e.g. Front Desk, Concierge, Hospitality, Room Management or Customer Services roles) is essential

  • Demonstrated ability to deploy and maintain a consistently high quality of service at scale

  • Excellent writing and verbal communication skills

  • Personable and collaborative with a track record of working successfully across teams

  • Warm and engaging demeanour with ability to assess circumstances, empathize and offer help

  • Ability to respond effectively to the most sensitive issues

Employer Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in Brighton., As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please.