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Workplace Concierge

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 23 hours ago

  • Expiry date:


  • Client:


Job Description

u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Liaise with service providers to ensure delivery of a quality service, on time, to specificationu00b7u00a0u00a0u00a0u00a0u00a0u00a0 To ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Work to and periodically review and update a standard set of operating proceduresu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guestsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Carry out the building HS&E and Operational standard daily inspection at the beginning of each day, raising and ensuring completion of all actionsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completedu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness andu00a0 all sundries are replenished in a timely.manneru00b7u00a0u00a0u00a0u00a0u00a0u00a0 Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking informationu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Working closely with the catering team, ensure all hospitality orders are delivered correctly and on time, and that all completed hospitality is collected efficiently. u00b7u00a0u00a0u00a0u00a0u00a0u00a0 To provide a first fix response for the onsite AV equipment and MFDsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Customer support and training of the condeco systemsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Carry out Internal/external post and courier deliveries/collections (London) u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Raise proactive and customer feedback requests via the Maximo system and ensure each request is managed to satisfactory completionu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Attend weekly service line meetings to ensure a one team ethos is created throughout the team, use these forums to share information that may impact other service linesu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Liaising with FM oversee all contractor activity to minimise impact on site operation and customersu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Raise accident and incident reports and track through to closureu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Provide operational support to any internal eventsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Actively seek and review customer feedback, track remedial actions through to closureu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Support with all internal and external auditsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Work flexibly to support out of hour requests and extended hours to self cover operationsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 To support the Service Level Agreement by ensuring that all activities are carried out effectivelyu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Review procedures and processes, make reccomendations/suggestions/initiatives to support contract evolution

Candidate Description

u00b7u00a0u00a0u00a0u00a0u00a0u00a0 A clear understanding of Health & Safety practices, IOSH certifiedu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Customer orientated approachu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Enthusiastic and conscientiousu00b7u00a0u00a0u00a0u00a0u00a0u00a0 An understanding of Audio Visual and IT systems and the ability to explain this accurately to customersu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Computer literate (Word, Excel, Outlook E-mail)u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Clear, strong and confident communication skillsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Team player with an enthusiastic attitudeu00b7u00a0u00a0u00a0u00a0u00a0u00a0 To work efficiently and effectively in a team as well as individuallyu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Able to work off their own initiative and with minimal directionu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Organised, capable of managing and prioritising multiple workflow requirementsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Excellent written and oral communication skillsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 High attention to detailu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Flexible and proactive.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Passionate about exceptional customer serviceu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environmentu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Ability to build positive relations with colleagues, guests and clientsTo be able to move heavy / bulky items

Employer Description

u2022u00a0u00a0u00a0u00a0u00a0u00a0 Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Our promise to our people: a place to work where you can thrive and be your best every day.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.