Connecting to LinkedIn...

Workforce Planner

Job Title: Workforce Planner
Contract Type: Permanent
Location: Patchway
Salary: Not Specified
Reference: WRT-2021-02-14-0BE040CE5557
Job Published: February 24, 2021 11:53

Job Description

Job Description

  • Manage the Reactive Work Order process with engineers ensuring that the contractual priorities and timescales are met

    Main duties

  • Comply with Health, Safety and Environmental policies

  • Achieve the highest standards of quality, service and presentation of the business

  • Effectively monitor delivery of reactive works and ensure contract KPI's

  • Allocate and dispatch reactive work orders to appropriate engineers

  • Ensure work orders are completed to meet the contractual timescales

  • Manage the relevant CAFM systems appropriately ensuring that sufficient information is captured for analysis

  • Escalate potential unavailability work orders to the operations managers and supervisors

  • Ensure that complaints are dealt with appropriately

  • Ensure that labour resourcing is updated at all times that contains all the relevant contact details for their appropriate area

  • Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately

  • Manage all PPM activity from distribution to collation and closure

  • Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.

  • Record Engineer/Supervisor Holiday records*,

  • Follow Group and company policies and procedures at all times;

  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

  • Use all work equipment and personal PPE properly and in accordance with training received;

  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

Candidate Description

  • Must have previous experience of call centre or call logging systems

  • Previous experience of customer facing role

  • Proven communication skills

  • Must be able to work to tight deadlines

  • Logical and methodical

  • Team player - Ability to work alone or as part of a team

  • IT literate - experience in quality & performance measurement systems

  • Flexibility / Adaptability

  • Attention to detail