To work at various cultural sites in London - although primarily at the National Gallery. The Visitor Engagement team forms a key part of the front-of-house services and are expected to work very closely with colleagues in other departments including Commercial, Education and Security.
Primary duties will include: Information Desks, Ticket Desks, Ambassador, Ticket Scanning, Cash Handling. Our Visitor Engagement Assistants must provide a proactive and warm welcome for all visitors within the Gallery.
We want to create the world's most inspiring, engaging and inclusive visitor experience for our clients, and it is vital that all of our staff are able to support this vision. All our staff are required to deliver the highest levels of visitor service which consistently demonstrates Securitas' core values of Integrity, Vigilance and Helpfulness.
Every member of staff is an ambassador for both Securitas and its client and should be able to actively demonstrate this no matter what task they are undertaking.
Ensuring you are open and welcoming to every visitor coming to the Gallery, from the point of entry and throughout their journey.
Provide a consistently excellent and engaging experience, ensuring visitors always have a safe and enjoyable visit and demonstrating an empathetic understanding of visitor's needs.
To proactively engage and assist visitors in how best to maximise their enjoyment of the collection by responding to a wide range of enquiries about the art, membership, building, events, activities and exhibitions.
To respond to face-to-face complaints and feedback, taking prompt and appropriate action to resolve any issues.
Ensure all visitor queries are responded to with an 'above and beyond' approach to ensure a successful and positive visit.
Proactively engage with visitors as an Ambassador of the Gallery - be committed to having and maintaining a good knowledge of the permanent collection, temporary exhibitions/displays and events; ensure all visitor queries are responded to with an 'above and beyond' approach to ensure a successful and positive visit.
Membership, Events and Income Generation
Engage with visitors on the benefits of the Gallery Membership scheme.
Sales, including up-selling.
Cash handling, including data-entry cashing-up and till reconciliation.
Sell tickets and memberships and to be able to positively promote donations and Gift Aid,
Undertake any other duties as requested by the Management Team which may include cloakroom duties, ticket scanning, up selling and any other reasonable activity deemed necessary to maintain the level of service both Securitas and its clients would expect.
Always ensure verbal communication with visitors, colleagues and stakeholders is polite and professional
Answer telephone calls and emails professionally and in a good standard of written English language and grammar., Minimum required:
Must be available to work Mon-Sun, including during public late opening hours (currently Fridays until 21:00)
Must have a good standard of written English language and grammar.
Must have the right to work in the UK.
Must be over 18.
Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment or full and part-time education during that period.
No current criminal convictions.
The ability to embody and uphold the Securitas core values of Integrity, Vigilance and Helpfulness.
Excellent communication skills and a strong customer focus.
Be able to work independently as well as part of a team.
Be punctual and reliable., We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility.
Would you like to help us make the world a safer place, people protecting people?
Here at Securitas we guard and protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2019/20., With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK., If you want to know more about why Securitas is the world's leading security group, and our continuing work in the diversity & inclusion space, simply visit: www.securitas.uk.com/en-GB