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UK Facilities Management Lead

  • Location


  • Sector:

    Trade / Retail

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    1 day ago

  • Expiry date:


  • Client:


Job Description

The successful candidate will be responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They will also manage Performance Leadership of site-based account staff. Role Summary:

  • Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in the UK

  • Responds to problems and concerns; implements policy, rules, and regulations

  • Manages on site facilities management operation teams in terms of staffing, training, development, and performance

  • Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA

  • Supports account management team to monitor and modify the services deliverables in accordance to the change of Client's business needs

  • Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered

  • Manages the effective implementation of Health, Safety, Security & Environmental policies, and procedures to minimise the risk exposure to the Client

  • Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards (including insurance requirements and price standards)

  • Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items

  • Consistently encourages and introduces innovation to ensure optimal service delivery through the latest on market products and services

  • Uses data and technology to help drive building efficiencies

  • Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback

  • Maintains close working relations with Engineering and Project Management regarding any maintenance issues, ensuring a proactive approach is maintained

  • Provision of services through third-party contractual relationships for Cleaning, Mailroom, Fabric maintenance and other relevant activities

  • Ensures all statutory compliance requirements are met using CBRE's HSE & Risk systems and processes

  • Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team

  • Ensure compliance in accordance to the CBRE platform and the Client Global Standards

Candidate Description

  • Bachelor's degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience

  • 5+ years operational experience with emphasis on integrated real estate services

  • Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering

  • Strong communication, negotiation, analytical and interpersonal skills

  • Ability to lead Change Management programmes; ability to manage multi-million Pound/Dollar budgets

  • Excellent MS Office Suite skills

  • Demonstrable Health & Safety knowledge and/or experience (IOSH minimum)

  • Proven record of providing excellent internal and external customer service

  • Ability to comprehend, analyse and interpret complex business documents; ability to respond effectively to highly sensitive issues

  • Ability to write reports, manuals, speeches, and articles using distinctive style

  • Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups

  • Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action

  • Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations

Employer Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a UK Facilities Management Lead to join the team located in London., About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please.