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UK&I Alliance Director

  • Location


  • Sector:

    Trade / Retail

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    2 days ago

  • Expiry date:


  • Client:


Job Description

The successful candidate will be responsible for providing the operational delivery of the UKI contract relationship, acting as a trusted advisor, and thought leader to grow the business relationship and contract value. Role Summary: P&L, Contract Management and Governance:

  • Accountable for financial performance of assigned account/s

  • Indirectly leads the resources to deliver against the contract, managing scope interpretation as required

  • Leads the sponsorship essential to deliver against the contract, managing Scope interpretation as required

  • Ensures fulfilment of "promise" to customer - sets tone and culture for the way GWS delivers

  • Engages executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services

  • Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications Customer Relationship Management & Development:

  • Manages the UKI contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client

  • Demonstrates credibility and thought leadership, influencing business outcomes

  • Manages enterprise wide client relationships at senior levels acting as an extension of the client's executive management team

  • Creates alignment between customer need & organizational delivery

  • Manages issue escalation and resolution Strategic Planning & Value Creation:

  • Account Growth

  • Acts as an expert in customer's business, culture, and strategy by pro-actively contributing to the improvement of the client's business

  • Supports growth of customer's business through the development and execution of an Account Business Plan

  • Influences the client's planning and budgeting process to enhance value and optimize performance

  • Represents the customers' best interests externally and internally to GWS

  • Strategic interpreter of needs and identifier of new value-added services; accommodates, plans, integrates portfolio contraction & expansion

  • Ensures the successful management of scope expansion & renewal activities; establishes and executes resource & people strategy Service Delivery Integration and Assurance:

  • Act as a champion of the Integrated Account model, working closely with the Global Leadership Team, UKI RREM, and Global PGO AD to deliver upon the combined CBRE commitments to the client

  • Acts as single point of contact for FM related communication to and from the senior client

  • Act as team leader and be responsible for provision of all services that touch customer; manage escalation process

  • Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within GWS and executive leadership

  • Manages Customer business changes that impact service delivery Leadership:

  • Part of the DB Global Integrated Leadership Team, and the Global FM Leadership tea

  • Leads and manages in a diverse environment with multi regional responsibilities

Candidate Description

  • Bachelor's Degree or equivalent

  • Strong PC skills, MS Office; good administrative skills

  • Self-motivated and resourceful; well organised, good prioritisation and planning skills

  • Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner

  • Service orientated attitude combined with innovative thinking

  • Ability to effectively navigate in a matrix organization, exceptional collaboration skills

  • Understanding of contracts and commercial models in the market; knowledge and awareness of the facilities management industry

  • Strong communication skills with industry knowledge and trends

  • Consultative skills; delivers results

  • Ability to prioritize; interpret and manage risk

  • Credible management of a large P&L; proven track record in the development & implementation of strategic plans

  • Significant experience managing customer accounts across multiple regions

Employer Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a UK&I Alliance Director to join the team located in London., As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please.