about 1 month ago
Serco Group Plc
The Travel Coordinator works as part of a team in the customer-facing Travel department and will be required to source appropriate services within contract, research itineraries and liaise with suppliers to ensure value for money. They are responsible for completing day to day travel bookings as well as large group tours in the UK and abroad. They will work directly with the group leader and facilitate/book all travel requirements.,
Actively engage with induction processes and training to ensure the successful completion of own and colleague's probationary periods. Coach and mentor new colleagues; input into their performance reviews as required.
Manage incoming office workflow and allocate work effectively ensuring all KPl's are met.
Make key day to day decisions to ensure the customer's Travel requirements are completed within MOD and Serco regulations, liaising closely with internal departments, external agencies/suppliers and customers as required. Take sensible action based on best available information in the absence of customer/Team Leader.
Undertake the lead Travel team role for specific large group tours as allocated.
Provide guidance to the customer on entitlements, submitting requests and travel advice.
Production, amendment and maintenance of assigned spreadsheets and databases including uploading to, and manipulation of information within, relevant Defence Academy application sites (iTravel).
Complete financial reports such as budget management, monthly spend, reconcile and pay invoices, fuel card management and any other management or customer reports/statistical information that are requested.
Provide comprehensive Travel department overviews to non-Travel Serco colleagues and MOD customers; may also be required to present information on Defence Academy travel policy at student inductions.
Create, review and update the Travel overview, guides, and other material aimed at directing/training/assisting both customer and Serco on the Travel function.
Good level of general education, with GCSE's (A-C) or equivalent in English and Mathematics.
Professional and engaging communication using a variety of methods (spoken, written).
PC literate, with a good level of experience in MS Office including Outlook (essential), Word (essential), Excel (essential) and PowerPoint (desirable).
Previous administration experience; knowledge and understanding of general office practices.
Strong interpersonal skills - engaging well at all levels and with different cultures; demonstrating unremitting commitment to delivering customer service and building sound working relationships with key stake-holders based on trust.
Good attention to detail; ability to interpret/analyse information and seek clarification by testing understanding; ability to create/contribute to management reports.
Ability to work unsupervised and to cope under pressure, balancing conflicting demands of customer and colleagues, maintain composure.
Ability to work collaboratively in a team environment or individually. Proactive contribution to meetings - willing to take lead/draft agenda/write minutes or action notes if required.
Proven organisational skills, ability to proactively manage departmental workload, delegating responsibility or negotiating deadlines where necessary.