about 17 hours ago
design, development, and implementation of processes within area of expertise. You will build, maintain, and support FedEx technological infrastructure (on premise and remotely) including overseeing and carrying out installation, monitoring, maintenance, support, optimisation and documentation of all FedEx deployed field IT hardware and systems. Ensure all internally approved releases, upgrades, and patches available from system software suppliers are deployed on schedule. Take ownership of assigned Incidents and Change Requests, ensuring that all raised incidents and requests tickets are resolved within the agreed SLA's and affected users are kept up to date Responsible for completing specific technical projects as designated by the Field IT Manager (deployments, installs, moves, adds and changes) Collaborate with external vendors and partners to maintain and continue to improve the IT infrastructure. Resolve issues in a competent manner, whilst communicating professionally with users and
members of the Service Desk, Infosec, and Vendor Services teams. To be successful in the role you will have/be: Some experience with IT and network technologies, personal / private or corporate environments. Ability and willingness to learn new skills and concepts. Passionate about technology and the FedEx brand. Collaborative and great with people. A self-starter, resilient with the ability to perform under pressure. A problem-solver and detail oriented. Approachable and adaptable. Ability to travel, both national and international. Valid Driver's License Desirable: Experience working with a large-scale enterprise systems. Good knowledge of and working experience with Service Management principles such as the ITIL framework. Basic understanding of networking principals and concepts, including knowledge of common protocols such as Ethernet, IP (v4 and v6), TCP, UDP, DNS, SMTP, and HTTPS. Ability to perform in-depth analysis and troubleshooting of application issues using standard diagnostics methods and tools. Hands on experience with Windows 10, Office 365, and application troubleshooting Support, Maintenance and Troubleshooting of Microsoft Active Directory & SCCM Excellent communication skills on a level allowing to build effective working relationships with both technical and non-technical colleagues; ability to perform under pressure and detail oriented. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.