Reception Team Member - Premier Inn -Dudley Kingswinford Premier Inn,60 Bedrooms Hours: 16 Starting hourly rate: £8.91 At Premier Inn, you'll create a guest's first impressions of our hotel -From the moment they walk through the door to the time they leave, your welcoming words and smile will help all our guest's feel at ease, enjoy their stay and want to return, time after time. We have an award-winning apprenticeship programme too, so could offer you the opportunity to earn qualifications alongside completing your core training for the role.
Your skills and experience You don't need previous hotel experience to join us in this role. It's all about what you can bring as a person. You'll need to:
Be comfortable working as part of a team, in a fast-paced environment. Have a passion and natural flair for delivering an outstanding level of customer service and dealing with a wide variety of people. Have good computer skills. Be a natural problem solver.
Following your induction and with our amazing ongoing training you will:
Welcome and check guests into the hotel for their stay. Be on hand to answer any questions or queries you'll be more than happy to share your knowledge about our products and services; as well as the local area and surroundings. Understand our systems and brand standards that enable you to deliver an outstanding guest experience. Be able to deal a problem, should it arise, and go the extra mile to solve it.
Work with Whitbread If you didn't know… Whitbread is known for the UK's most loved hotel Premier Inn and some of the best-known restaurant brands. Over the years we've grown to have Hotels and Restaurants across the UK, Ireland, Guernsey, Jersey, Isle of Man and Germany. There are no limits to your ambition. We're truly proud to give great experiences to millions of guests and create long term career opportunities for people like you! We have a 278-year proven track record of helping people reach their full potential and have been voted a Top Employer for the ELEVENTH year running in 2021.
We're proud to have a diverse and inclusive culture where everyone is welcome and truly feels able to be themselves. Our aim is to continue to attract, and welcome, a diverse range of applicants from all walks of life to help improve and develop our team every day. As a Team Member, not only will you get the opportunity to build a career with Whitbread, you'll enjoy the chance to shine every day with our award-winning induction and training programmes but we will also offer a range of great benefits also, which include