1 day ago
Based in London and reporting to the Workplace Services Supervisor you will take ownership for the entire shipping and receiving service at Salesforce Tower and supervise the Mail Services Coordinator team. This includes the organizing the receipt and delivery of internal shipments to employees, coordinating bookings through DHL and Royal Mail for outbound shipments, maintaining and contributing to the standardized procedural manuals for the EMEA region, and working to support the wider workplace services team in their duties.
All shipping services within Salesforce Tower London, including inbound package management, and outbound bookings. Frequently working to strict deadlines.
Completing DHL booking forms and commercial invoices for any international shipments.
o Knowledge of customs procedures and Brexit changes is an advantage.
Time management to ensure the smooth running of the service.
Responding quickly to urgent requests from Salesforce's legal, finance and IT departments.
Effective utilization of the internal back-end system to log tickets for employees.
Managing a small team and ensuring regular 1-2-1 meetings are performed and personal development plans are monitored.
Attending calls/meetings with other team leaders to work on projects and share best practice. Both in the London site, and with the other EMEA shipping leads.
Client side you will work closely with the Workplace Services Supervisor, operations team, cleaning staff, snack program and porter teams.
Maintaining a good relationship with our DHL account manager, Gophr same-day service, and Pitney Bowes.
Every Salesforce employee is a customer
Legal and Finance teams who deal with key contracts and documents, working to strict deadlines.
Building mailroom team, who handle initial receipt of packages and directly interact with couriers.
Events and marketing teams who frequently order items and use the service.
Receiving incoming mail and packages from the building team, and organizing the delivery to the appropriate team, department or employee.
Booking couriers and monitoring the progress from beginning to end of the process.
Communicating delivery timeline with requestors; tracking numbers, expected delivery, possible blockers.
VIP booking requests from leadership and executive teams, or their assistants.
Keeping track of how long items have been held and reaching out to employees to ensure timely collection.
Management of relationships with all shipping/logistics partners; Royal Mail, DHL, Gophr, Pitney Bowes, Mitie, etc
Look to continually improve processes as the site grows and employee numbers increase
Proactively seek to improve the service by communicating with other mail services teams across EMEA/globally, and use this information to improve the standardized procedural manual for EMEA.
Build knowledge of staff through learned experience, where people are based, teams, regular deliveries, etc
Actively seek out training courses that can improve knowledge of the shipping and logistics field, to assist in the role; i.e. customs training, supply chain etc.
Ordering and stock control of all shipping related consumables
Supply timely and accurate feedback to all client and customer queries
Continuously look for ways to improve the service and initiatives on site
Provide administrative support when necessary and requested by any of the management
Adherence to all process and procedures
Setting and maintaining high standards so that customers' expectations are consistently exceeded
Resolution of any operational issues and escalation to appropriate persons
To undertake any reasonable request from Management
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