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Team Leader Mail Services

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    1 day ago

  • Expiry date:


  • Client:


Job Description

Based in London and reporting to the Workplace Services Supervisor you will take ownership for the entire shipping and receiving service at Salesforce Tower and supervise the Mail Services Coordinator team. This includes the organizing the receipt and delivery of internal shipments to employees, coordinating bookings through DHL and Royal Mail for outbound shipments, maintaining and contributing to the standardized procedural manuals for the EMEA region, and working to support the wider workplace services team in their duties.

Site responsibilities

  • All shipping services within Salesforce Tower London, including inbound package management, and outbound bookings. Frequently working to strict deadlines.

  • Completing DHL booking forms and commercial invoices for any international shipments.

    o Knowledge of customs procedures and Brexit changes is an advantage.

  • Time management to ensure the smooth running of the service.

  • Responding quickly to urgent requests from Salesforce's legal, finance and IT departments.

  • Effective utilization of the internal back-end system to log tickets for employees.

  • Managing a small team and ensuring regular 1-2-1 meetings are performed and personal development plans are monitored.

  • Attending calls/meetings with other team leaders to work on projects and share best practice. Both in the London site, and with the other EMEA shipping leads.

    Key relationships

  • Client side you will work closely with the Workplace Services Supervisor, operations team, cleaning staff, snack program and porter teams.

  • Maintaining a good relationship with our DHL account manager, Gophr same-day service, and Pitney Bowes.

  • Every Salesforce employee is a customer

  • Legal and Finance teams who deal with key contracts and documents, working to strict deadlines.

  • Building mailroom team, who handle initial receipt of packages and directly interact with couriers.

  • Events and marketing teams who frequently order items and use the service.


  • Receiving incoming mail and packages from the building team, and organizing the delivery to the appropriate team, department or employee.

  • Booking couriers and monitoring the progress from beginning to end of the process.

  • Communicating delivery timeline with requestors; tracking numbers, expected delivery, possible blockers.

  • VIP booking requests from leadership and executive teams, or their assistants.

  • Keeping track of how long items have been held and reaching out to employees to ensure timely collection.

  • Management of relationships with all shipping/logistics partners; Royal Mail, DHL, Gophr, Pitney Bowes, Mitie, etc


  • Look to continually improve processes as the site grows and employee numbers increase

  • Proactively seek to improve the service by communicating with other mail services teams across EMEA/globally, and use this information to improve the standardized procedural manual for EMEA.

  • Build knowledge of staff through learned experience, where people are based, teams, regular deliveries, etc

  • Actively seek out training courses that can improve knowledge of the shipping and logistics field, to assist in the role; i.e. customs training, supply chain etc.

    Site Support

  • Ordering and stock control of all shipping related consumables

  • Supply timely and accurate feedback to all client and customer queries

  • Continuously look for ways to improve the service and initiatives on site

  • Provide administrative support when necessary and requested by any of the management

    Operational Standards

  • Adherence to all process and procedures

  • Setting and maintaining high standards so that customers' expectations are consistently exceeded

  • Resolution of any operational issues and escalation to appropriate persons

  • To undertake any reasonable request from Management

Employer Description

Salesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionise the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's "100 Best Companies to Work For". Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob?