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Team Leader - Adult Care

  • Location

    Hemel Hempstead

  • Sector:

    Business services

  • Job type:


  • Salary:


  • Job ref:


  • Published:

    about 22 hours ago

  • Expiry date:


  • Client:

    Serco Group Plc

Job Description

As the Brokerage Team Leader you will provide day to day operational management of Brokerage Solutions' workflow and staff group, as well as support the Service Delivery Manager with planning and implementing longer term strategic goals of the team. You will work closely with other teams in Hertfordshire's older people's service (both community and hospital teams) as well as colleagues across Finance and Commissioning. Team Leaders also liaise closely with service providers. Key Duties include (but are not limited to:

  • Meet daily operational challenges by ensuring work is triaged and allocated, ensuring there is adequate coverage; take responsibility for solutions to combat unplanned staff shortages;

  • Be a point of management oversight: make decisions regarding priority of allocations; ensure safe and manageable workloads; be a point of escalation and escalate in turn;

  • Provide expert information, advice and guidance on issues relating to commissioning of care;

  • Provide direction in terms of current relevant legislation, in particular Mental Capacity Act, Care Act and Mental Health Act and translate legislation into practice;

  • Monitor team performance through KPI's and take corrective action where needed;

  • Overall responsibility for the supervision of the team including coaching/ mentoring; performance management; annual appraisals; management of sickness absence/annual leave; supervision of workloads; training and development; recruitment and induction of new staff.

Candidate Description

If you are an experienced manager/team leader from within a social care setting, then we want to hear from you! We do ask that you also have demonstrable skills in business planning, the allocation of resources, the management of people and budgets. You should also have strong understanding and knowledge of the legislation, regulation and guidance relating to Adult Social Care Services, as well as understanding of community care legislation.

Application Description

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Employer Description

Our Social Care Access Service (SCAS) offers a dedicated and professional service which is responsive to the needs of the citizens of Hertfordshire. We seek to promote independence and wellbeing to citizens which celebrate use of community solutions. And as our Team Leader for our Brokerage Service, you'll ensure that we continue to deliver this incredibly important work.

Our Brokerage Solutions Team is made up of Home Finders, Service Finders, Customer Co-ordinators and Support Officers whose role is to find and commission a range of services to help older people and/or their carers achieve the outcomes identified by their assessment of need. You'll ensure the services purchased represent value for money, are commissioned accurately and within the budget approval levels set. And in addition to this you'll ensure that relationships with providers and develop expert knowledge of available resources to support older people and their carers., At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.