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Sr. Product Manager, Technical

Job Title: Sr. Product Manager, Technical
Contract Type: Permanent
Location: London
Salary: Not Specified
Reference: WRT-2020-12-04-247B22B3A48C
Job Published: January 15, 2021 18:33

Job Description

Job Description

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for a passionate, talented, and experienced Product Manager to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud.

The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role by developing the next generation user-interface to build the interactions a customer could configure within an Amazon Connect instance. You will have the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

Industry analysts have said, ?Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.? and ?Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.?

As a Technical Product Manager on our team, you will own driving strategic initiatives through completion. You will work cross-functionally across teams to solve challenging problems using the latest technologies. You will make data-driven decisions and work with leadership across AWS to prioritize your programs.

What is in it for you?

  • Team culture: You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that love working together towards a common goal.

  • Impact: Work on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.

  • Gratification: You will know you are directly responsible for solving real customer problems.

  • Critical and Fast: This is a strategic new business for AWS, and we are moving fast, really fast.

  • Ownership: You will quickly become responsible for key components of the service, and drive what and how to build them.

  • Learn & Grow: If you want to learn and grow with challenges of a designing and building a large-scale fault tolerant systems ? this is an opportunity of a life time.

  • Innovate: We learn from our customers and invent every day on their behalf.

  • Make history: AWS is the leader in a current industry wide revolution, and specifically at Amazon Connect, we are changing the way customers think about contact centers.

  • Have fun: Surround yourself with a highly talented team of product managers, engineers, and UX designers that like to solve complex problems, but also work in a fun and autonomous environment.

Candidate Description

  • 7+ years of enterprise IT experience, including database systems, tiered storage architectures, server, and desktop virtualization, data center operations, network security, etc.

  • 5+ years of technical knowledge of Telecom industry applications, platforms, and data ecosystem

  • 5+ years management of technical customer-facing resources

  • Technical degree required (or equivalent work experience); Computer Science or Math background highly desired

    Want to disrupt an industry by delighting customers and have a massive impact? Do you have the business background, technical depth, and communication skills needed to help Amazon Connect build a world-class telephony network? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.

    Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.,

  • Deep understanding of user behavior and interactions with web products.

  • Sharp analytical abilities, proven design skills, and a track record of delivery.

  • Strong communication skills for both a technical and business audience, with an emphasis on writing down ideas effectively.

  • 8+ years of experience working on successful technology products from ideation through launch.

  • Experience in the contact center industry or B2B SaaS.

  • Experience with cloud technologies.

  • Proven ability to influence a large organization effectively.

  • Strong track record of shaping business strategy for technical products or services for large Enterprises or partners.

  • 5+ years of technical knowledge of Telecom industry applications, platforms, and data ecosystem

  • Highly technical and analytical and will be capable of understanding the complexities of negotiating complex Telecom contracts.