Snr. Program Manager - Quality
|Job Title:||Snr. Program Manager - Quality|
|Job Published:||January 22, 2021 18:33|
· Deep dive and analyze key business performance metrics, identify gaps, create plans to mitigate and drive to closure · Own regular business reviews with leadership and operational teams to audit ongoing performance against key metrics and program goal · Cross functional coordination and alignment · Define new goals to measure the success of our program and drive health of the program · Monitor and respond to customer feedback · Scope and develop programs and associated roadmaps to deliver insights and drive decision-making. · Experience managing projects with multiple inputs and multiple stakeholders. · Partner closely with cross-functional teams to execute testing/validation initiatives aligned to team timelines. · Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution. · Create mechanisms to drive improved optimization on existing lane structure as well as create most efficient start up and standard work. · Ensures critical path timelines are met, resource needs are understood and project prioritization is visible to Sr leadership · Manage multiple projects and tasks simultaneously and effectively influence, negotiate, and communicate with internal business partners. Facilitate process improvement initiatives among site operations, engineering, and corporate systems groups.
As Program Manager, you'll own defining, developing and managing all change management aspects of this program. This role will work closely with a broad set of stakeholders, including other Program Managers, Product Managers, our Tech team, and our Operations teams to identify, approve and scale changes to this program. This role will require strong leadership skills and previous experience developing and deploying change management structures. An ideal candidate will be comfortable in dealing with ambiguity, have strong attention to detail, be motivated by a fast-paced entrepreneurial environment, and will be comfortable thinking big and earning trust., · Bachelor's degree in Business or similar discipline · Excellent written and verbal communication skills · Professional experience in change management or program, project or launch management · Proficient in managing change through data-driven solutions · Proven ability to influence and drive results laterally and remotely through cross-functional colleagues · Proven ability to thrive in a high-energy environment where tactical and strategic activities are expected to be driven in parallel · Proven ability to identify, analyze, and solve ambiguous problems, showing a track record of making business decisions using relevant data and insights · Clear written and verbal communication to crisply communicate status updates
· MBA or Advanced Degree preferred. · Proven track record of creating mechanisms for managing stakeholders, keeping multiple initiatives/projects on track, and doing whatever it takes to deliver results · High level of initiative and the ability to work with minimal supervision · Experience in managing and documenting Business Reviews and Roadmaps. · Advanced knowledge/experience with Microsoft Products (Excel, Outlook and SharePoint) or related advanced tools
Amazon is focused on protecting the health and safety of our employees while continuing to serve people who need our services more than ever. Regular testing on a global scale across all industries would both help keep people safe and help get the economy back up and running. But, for this to work, we as a society would need vastly more testing capacity than is currently available. Unfortunately, today we live in a world of scarcity where COVID-19 testing is heavily rationed. Until we have an effective vaccine available in billions of doses, high-volume testing capacity would be of great help, but getting that done will take collective action by NGOs, companies, and governments.
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