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Shopping Centre Operations Co-Ordinator

  • Location


  • Sector:

    Trade / Retail

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 23 hours ago

  • Expiry date:


  • Client:


Job Description

Job Title: Site H&S Coordinator (Level 2) Reports to: Operations Manager/Centre Manager Role Purpose: Provide professional support to the Operations Manager/Centre Manager. Provide customer service on facilities and H&S management issues raised. Troubleshoot problems and advise on the appropriate action. Key Responsibilities ? To monitor all activities relating to the site(s), reporting and taking action as appropriate. ? To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate. ? End to end co-ordination of the CBRE Permit and Permission systems for resident contractors, occupier contractors, landlord appointed contractors. Co-ordination encompasses H&S documentation is collated via the Meridian Permit system, initial reviews, scheduling of the works, co-ordinating the monitoring of the works, tracking insurance levels and expiry, filing control and close out reviews. ? End to end co-ordination of the occupier risk audits in accordance with the CBRE process and any insurers requirements. Co-ordination encompasses completing the quarterly occupier risk audits of all centre occupiers in conjunction with the team. Documenting audit results, distributing communications to occupiers where faults are noted and raising risk improvements where required. ? To work with the site team to conduct and collate meter readings within all required buildings. ? To liaise with resident contractors, occupier contractors and landlord appointed contractors, ensuring they receive a proactive and timely response. ? To research questions and solutions using available information resources, advising the Operations Manager the appropriate actions. ? To identify and escalate situations requiring urgent attention. ? Route issues and requests to the correct resource, track progress and document resolutions ? To work in conjunction with the Ops Manager ensuring the PPM and repair programme is in place and tracked via Elogbooks ? To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate. ? To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks ? Any other duties as directed by your Line Manager. Person Specification/Requirements ? Understand how the industry and stakeholders function, and the range of services available to clients ? Constantly updating knowledge of legislation relating to property management ? Develop an understanding of how to build and maintain client, supplier and customer relationships ? Understanding of key issues to be noted on property inspections ? Understand and use industry/specific IT applications ? Understand the principles of service charges ? Understand the principles of contract law ? Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge ? Know and be able to apply legislation and policies relating to Health and Safety ? Know and be able to apply legislation and policies relating to Environmental protection ? Understand insurance relating to buildings and the FSA regulations ? Understand and apply all procedures relating to work activities ? Contributes to team business plan/strategy ? Able to plan and manage own workload

Candidate Description

? Able to work as part of a team, supporting colleagues ? Able to use IT software such as Word, Excel, and databases ? Oriented towards providing excellence in customer services ? Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills ? Willing to learn and expand the processes of the helpdesk function as the role progresses ? Be able to communicate effectively verbally and in writing

Employer Description

CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 70,000 people worldwide, with 2000 working in the UK. The company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In Central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton. CBRE Management Services Ltd. is a wholly owned subsidiary of CBRE Ltd. and we manage over 206 million sq. ft. of property in the UK. This involves over 1200 sites, 54 shopping centres and c. 17,500 occupiers from whom we collect rent each year on behalf of the clients.