about 20 hours ago
Job objectives and responsibilities
· Organise and run the shop ensuring stock items and levels meet customer demand, providing a welcoming and positive customer experience
Organise and manage personally allocated area of work related to the smooth running of the shop so that the work is completed effectively and efficiently.
Welcome and serve all customers in a timely manner to ensure the smooth running of the shop area.
Process orders as required in line with customer demand and company procedures, including arranging collection and delivery of ordered items, to ensure adequate stock levels are maintained at all times.
Refill the kiosks within the Centre as and when required but at least on a daily basis to ensure adequate supplies are available.
Deal with cash in a safe and secure manner adhering to company procedures at all times.
Create and maintain manual and computer records and files such that records are up to date and information can be accessed readily.
Complete documentation in a timely manner consistent with company standards of efficiency and accuracy.Use, handle, transport and store equipment and materials securely and correctly at all times to ensure a safe and secure environment.
Undertake emergency out of hours call outs as required to maintain the centre facilities.
Notify relevant staff of stock levels so that the availability of materials is maintained.
Undertake all notifications of change to the establishment ensuring compliance with the relevant standards.
· Numeracy skills
· Positive, patient and caring style of customer service
· Previous relevant experience would be an advantage
Health and Safety responsibilities
· Follow Group and company policies and procedures at all times
· Adhere to agreed outreach methods and risk assessment to ensure own personal safety dealing with service users
· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
· Use all work equipment and personal PPE properly and in accordance with training received.
Our philosophy at Mitie is all about delivering brilliant service to the people in our care and creating great training, development, and career opportunities for the people we employ. We support our people every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect.
Values: Delivering the exceptional, every day
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture - our core values and how we behave:
We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right., At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.