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Service Solutions and Loading Bay Operative

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Client:


Job Description

A vacancy has arisen to join our team on a permanent basis, at our client's prestigious office in Birmingham city centre. The successful candidate will be proactive and provide professional, customer focused day-to-day 'hands on' support of the Goods in Loading bay whilst supporting the wider Service Solutions team in the areas of: mail distribution, reprographics, records management, stationery provision., Responsible for all incoming / outgoing courier packages for Mitie managed areas

Responsible for safe use of of mail x-ray machines (training to be provided)

Responsible for Health & Safety compliance of Mitie managed areas

Inform line management of any situations which could impact on the business immediately

Record volumes on spreadsheets and produce data reports when requested

Ensure correct PPE is worn at all times


Ensure that all necessary steps are taken to identify recipients of courier parcels and enter them on the PinPoint system for the mail room to distribute

Use PinPoint to run daily end of day reports to check for outstanding items

Inform mailroom of urgent parcels that need immediate delivery

Any bulky items received are to be swiftly dealt with and redirected to the correct department with minimum delay

To answer any queries regarding incoming/ outgoing courier items, and to forward any problems to the IMS Manager if they cannot be resolved immediately

Ensure that the clear desk policy is adhered to

Stock management, house keeping of work areas and ordering paper, Xerox consumables and stationery

Filling cupboards with stationery and photocopier paper, loading paper and toner into photocopier

Supporting MFD 1st and 2nd line fixes and requesting engineer call outs

Keep the Loading Bay in good order in line with H&S procedures

Any other ad hoc duties in relation to the loading bay and Service Solutions,

  • Follow Group and company policies and procedures at all times;

  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

  • Use all work equipment and personal PPE properly and in accordance with training received;

  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

    Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;

  • Proactively identify and report security risks to your manager;

  • Report actual and suspected security incidents

Candidate Description

  • Knowledge of relevant procedures

  • Level of customer Service

  • Team Player

  • Health and safety awareness and knowledge

  • Communication, The employee must have a diligent approach to ensure a complete audit trail is maintained, excellent communication skills, must be organised and have a high level of attention to detail., Decision Making:

  • Be able to deal with and solve any immediate operational challenges with sound judgement and excellent prioritisation skills. Job Knowledge, Skills and Experience:

  • Diligent

  • Reliable

  • The ability to build relationships with customers and communicate effectively at all levels

  • The ability to demonstrate a customer focused and "Can do" attitude and attention to detail are fundamental requirements

  • To be proactive, self-motivated and understand the parameters of the role and refer issues upwards

  • Excellent verbal and written English

  • Computer literate intermediate level

    Bright, enthusiastic and friendly

Application Description

Service Solutions and Loading Bay Operative

PwC, One Chamberlain Square



Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Values: Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave:

  1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.