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Service Delivery Manager (Inside IR35) | Ref: PIP0004470

Job Description

Imagine having a talent that could benefit someone you've never met and solve problems you didn't even know existed. Well, you do, and you can. And we're here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles. As a Service Delivery Manager your main responsibilities would be: + Build and maintain positive relationships with customers and suppliers as well stakeholders within Test and Trace. + Identify customer needs and oversee service delivery together with meeting SLA's/KPI's. + Lead the service delivery team, manage complaints and appeals, and ensure the team's processes and tasks are carried out efficiently and effectively. + Ensure service is delivered within budget. + Look for new ways of improving customer service whilst reducing costs. + Able to assess customer feedback and use creativity to establish, improve, and refine services. + Build partnerships and liaise with other Service Delivery Manages to determine the company's services, delivery criteria, and solutions for issues that may arise. + Provide performance reporting against KPI's and build plans to improve service delivery. + Work within a project carrying a high degree of reputational risk as there is considerable uncertainty and political sensitivity within the working environment. + Role model our organisational values (PRAISE), embedding these throughout your practice., If this Service Delivery Manager role sounds like something that you would be interested in, please click the link to apply and speak to one of our PSR team now. "In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different." Please be aware that this role can only be worked within the UK and not Overseas. To move forward with your application, click "Apply"

Candidate Description

  • Be able to handle sensitive and confidential information. + Possess excellent communication skills to liaise efficiently with stakeholders. + Organise and manage information within online systems. + Ensure consistency in the governance of TVG processes. You'll have relevant experience in: + Leadership and service delivery skills: being adept at achieving successful outcomes preferably gained in previous operational roles. + Experienced and credible in dealing with a broad and complex range of stakeholders, demonstrating confidence to engage with senior officials and ministers. + Excellent verbal and written communication skills to: engage and build strong relationships quickly and effectively; translate complex issues into easy to understand language; deliver presentations to very senior stakeholders effectively. + Familiar with delivering either complex or high-risk projects within an agreed time yet also with cost and quality constraints + Demonstrate strong attention to detail and technicalities + Excellent resourcing skills. + Strong team working skills. + A bachelor's degree in a business-related field would be advantageous.