|Job Title:||Service Coordinator|
|Job Published:||February 25, 2021 11:54|
Reporting to the Manager, the Service Coordinator will be the first point of contact with customers and be responsible for booking servicing appointments, arranging deliveries and collections and following up on queries and quotes. This will also be a proactive role with the Service Advisor making calls to existing customers.
Contacting customers to advice of service and book.
Communicating with the service testing of equipment and the pricing of repairs
Obtaining approval or feedback from customers
Obtaining purchase orders for works completed by the service technician
Liaising with the customer on the return of their equipment
Arranging deliveries and collections and keeping the team updated
Updating customers on deliveries; tracking orders, prof of deliveries, scanning and filing
Managing internally the jobs for drivers- You would have responsibility to organise and schedule transport to cover deliveries to site
Dealing with inbound calls.
Recording enquiries and following up
Compile weekly reports for meetings for service department on updates of equipment coming in via service or equipment due out, deliveries and collections
To produce contracts, quotes, estimates, and any other correspondence necessary
Keep detailed and accurate records of all purchase orders and client files
Liaise with staff daily to fulfil orders / job updates
Inputting of orders that arrive into the office
Minimum of 3 GCSE's Grade C or above (or equivalent) to include Maths & English.
Clear and confident communicator demonstrated by a variety of written, verbal and face to face methods
Ability to develop and maintain relationships with customers & staff / Teamwork skills
Ability and confidence to convey issues and solutions and costings to customers
Strong customer focus
Able to work on own initiative where appropriate
Able to work effectively in a team
Committed, enthusiastic and professional always
Numerate and computer literate [ word, spreadsheet, excel, outlook]
Attention to detail in communications, reports and data entry
Strong telephone skills
Fast learner/ Self Starter
Further details are available to applicants. To express an interest please send your CV to Patricia in by clicking on the link. All applications will be treated in the strictest confidence.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
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