Service Coordinator

Job Description

Reporting to the Manager, the Service Coordinator will be the first point of contact with customers and be responsible for booking servicing appointments, arranging deliveries and collections and following up on queries and quotes. This will also be a proactive role with the Service Advisor making calls to existing customers.

• Contacting customers to advice of service and book.

• Communicating with the service testing of equipment and the pricing of repairs

• Obtaining approval or feedback from customers

• Obtaining purchase orders for works completed by the service technician

• Liaising with the customer on the return of their equipment

• Arranging deliveries and collections and keeping the team updated

• Updating customers on deliveries; tracking orders, prof of deliveries, scanning and filing

• Managing internally the jobs for drivers- You would have responsibility to organise and schedule transport to cover deliveries to site

• Dealing with inbound calls.

• Recording enquiries and following up

• Compile weekly reports for meetings for service department on updates of equipment coming in via service or equipment due out, deliveries and collections

• To produce contracts, quotes, estimates, and any other correspondence necessary

• Keep detailed and accurate records of all purchase orders and client files

• Liaise with staff daily to fulfil orders / job updates

• Inputting of orders that arrive into the office

Candidate Description

• Minimum of 3 GCSE's Grade C or above (or equivalent) to include Maths & English.

• Clear and confident communicator demonstrated by a variety of written, verbal and face to face methods

• Ability to develop and maintain relationships with customers & staff / Teamwork skills

• Ability and confidence to convey issues and solutions and costings to customers

• Strong customer focus

• Able to work on own initiative where appropriate

• Able to work effectively in a team

• Committed, enthusiastic and professional always

• Numerate and computer literate [ word, spreadsheet, excel, outlook]

• Attention to detail in communications, reports and data entry

• Strong telephone skills

• Fast learner/ Self Starter

Application Description

Further details are available to applicants. To express an interest please send your CV to Patricia in by clicking on the link. All applications will be treated in the strictest confidence.

Employer Description

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.