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Service Continuity Agent

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    2 days ago

  • Expiry date:


  • Client:


Job Description

  • For the Facilities assistant role, you will either have some facilities experience or be someone looking to move onto this career path by having previously worked as a building caretaker or handyperson.

  • Along with other members of the Facilities Assistant team, you will be responsible for ceiling void surveying and cleaning, painting and decorating and minor maintenance repairs in and around the terminal buildings.

  • This position will be able to multitask and assist in the smooth execution of numerous daily activities across the terminal maintenance team.

    Main duties:

  • Support in maintaining the airport terminal buildings at Gatwick Airport.

  • Typical duties will include painting and decorating, surveying and cleaning of ceiling voids and other minor maintenance tasks as required.

  • Carry out repairs and maintenance work as requested by the Senior Management Team ensuring work is carried out safely, efficiently and with minimum disruption to the client and members of the public.

  • Contribute to the optimal performance of the maintenance operation by supporting other Mitie maintenance teams where required.

  • Undertake minor survey works and record via minor report writing in Word or PowerPoint

  • To carry out work in a safe and diligent manner and in line with both Mitie and Gatwick site specific processes.

  • To comply with all Mitie & GAL Health and Safety policies and procedures.

  • To undertake additional duties in line with skills and capabilities.

  • To assist the FM team or work independently in general maintenance or repairs as required.,

  • Follow Group and company policies and procedures at all times;

  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

  • Use all work equipment and personal PPE properly and in accordance with training received;

  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

    Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;

  • Proactively identify and report security risks to your manager;

  • Report actual and suspected security incidents

Candidate Description

  • Knowledge of relevant procedures

  • Level of customer Service

  • Team Player

  • Health and safety awareness and knowledge

  • Communication

    At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right., Personal Specifications:

  • Demonstrable previous experience in this type of maintenance role is essential.

  • The successful candidate will be physically fit and able to work at heights using specialist high level access equipment

  • You will have excellent communication skills and a friendly and helpful manner.

  • You will also have a flexible and organised approach and an ability to manage your own work.

  • Self-motivated with proven experience of working on own initiative.

  • Excellent verbal and written communication with an emphasis on great customer service.

  • Willing to help out with all situations.

  • A basic level of computer literacy.

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Values: Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave:

  1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.