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Senior Soc Operator - NIGHTS

  • Location

    Unknown

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF19800Z

  • Published:

    about 20 hours ago

  • Expiry date:

    2023-01-01

  • Client:

    Mitie

Job Description

· All operator tasks (please see Operator job description) as well as:

· Set up the room making sure equipment, software and CCTV is ready for the days operation

· Ensure a robust handover procedure is followed between the day and night teams

· To be a "champion" of operating processes and procedures within the CSOC

· Support Team Leaders and the CSOC management team with adhoc tasks and projects

· Become a role model to less experienced operators and support with adhoc training and development

· Understand and follow the incident escalation process to M&S and Mitie management when required

· Ensure a good working knowledge of new CCTV Systems, fault finding and raising through the correct channels

· Reliable and flexible to working days and hours - ability to provide resilience for team leader and operator rota gaps on an adhoc basis (when operational demand is high)

· Fully understand and comply with both Mitie and M&S policies

· Leading a sub-team of operators:

· Creating a daily plan for the sub-team, liaising with the Team Leaders and Analysts; focusing on data driven and/or other priorities

· First point of contact for Operators relating to daily operations

· Motivating colleagues with a professional and positive attitude

· Support the team leaders in monitoring and driving the performance of the operators in the sub-team to ensure the daily targets and KPI's are met

· Working with integrity to ensure any performance or HR issues are flagged appropriately

Support the Team Leaders leading the team in a way that is in line with company values and behaviours to fulfil their potential and to exceed client's expectations

Qualifications

A more experienced Operator that will take on additional responsibilities in support of the team leaders. This will include deputising for them when required and being responsible for leading a sub-team of operators on a day to day basis.

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.