Connecting to LinkedIn...

W1siziisijiwmjevmdqvmtavmtmvndgvmjivymflm2zkntetowzlmc00nzi2lwe2zwytn2nkntizy2u2otg0l3yyx2jhbm5lcl9etumxlmpwzyjdlfsiccisinrodw1iiiwimjawmhg4mdbcdtawm2uixv0

Senior Security Team Manager

  • Location

    London

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF27276M

  • Published:

    about 3 hours ago

  • Expiry date:

    2022-12-01

  • Client:

    Mitie

Job Description

The SSTM will provide leadership and direction to all areas of the Duty Security Team Managers (STM) and provide timely support to the Security Operations Manager, responsible for supporting and managing security operations within the centre.u00a0To provide clear and timely communication to all within the centre on key issues that affect the business operation and customer service delivery.u00a0Responsible for clear and timley communication of reportable security incidents whenever the operations manager is not on site to the wider URW and Mitie businesses through the local operations team or the GSOC., u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Be a key driver in delivering a customer excellence culture.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Be the operational security lead alongside staff welfare, wellbeing and engagement lead.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Support and deliver evaluation and improvement cycles for security operations, guest experience and control room.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Assist with Risk Assessments and Vulnerability Reviews where required.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Ensure threat intelligence received and actioned.u00a0Operationsu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Control all security operations in compliance with all statutory, company SOPu2019s and customer standards and requirements.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 To ensure Duty STMs and operational teams are working within the duties listed in the Assignment Instructions.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Managing Westfield emergency and evacuation procedures.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Report and escalate any system and equipment faults to Operations Manager.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Provide Holiday / resilience cover to the Duty STMs and to the Security Operations Manager (jointly with CSM).u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Management and delivery of operational Key Performance Indicators.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Event Management and staffing.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Remote on-call cover out of hours.u00a0u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Be a key driver in delivering a customer excellence culture.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Be the operational security lead alongside staff welfare, wellbeing and engagement lead.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Support and deliver evaluation and improvement cycles for security operations, guest experience and control room.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Assist with Risk Assessments and Vulnerability Reviews where required.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Ensure threat intelligence received and actioned.u00a0u00a0Operationsu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Control all security operations in compliance with all statutory, company SOPu2019s and customer standards and requirements.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 To ensure Duty STMs and operational teams are working within the duties listed in the Assignment Instructions.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Managing Westfield emergency and evacuation procedures.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Report and escalate any system and equipement faults to Operations Manager.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Provide Holiday / resilience cover to the Duty STMs and to the Security Operations Manager (jointly with CSM).u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Management and delivery of operational Key Performance Indicators.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Event Managemant and staffing.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Remote on-call cover out of hours.u00a0Operational assuranceu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Assure planned roster schedules are maintained the correct staffing levels in line with contractual requirements, utilising trained and qualified staff.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Oversee and support the Duty STMs in the arrangement of peak period, event or contingency resourcing.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Refer issues relating to staff levels to the Opertions Manager.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Disciplinary and investgations where required including gudence to duty manager at investgation stage.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Provide motivation, encouragement, coaching and development to all Duty STMs, CSSu2019s and teams.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Monitor and line manage Duty STM performance, attendance, sickness and lateness; in line with the relevant policies.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Maintain consistently high employee and operational standards.u00a0Recruitmentu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Monitor staffing requirements highlighting any future recruitment needs.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Assist the Operations Manager in the recruitment process.u00a0Professional Conductu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0 This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.u00a0u00a0Person SpecificationExtensive experience in operational security team management.Previous experience in people engagement strategy and delivery.Frontline SIA DS Licence with recenet demonstratable experience of broad security operations, events and environments.Excellent leadership, management, and guest experience skills.Good communication skills both written and verbal.Flexible and proactive approach, to work on own initiative or in a team.The ability to adapt to new and unexpected requests.Good organisational skills and high attention to detail.u00a0

Employer Description

Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.