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Senior Onsite Customer Service Adviser - London

  • Location

    London

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    WRT-2021-05-26-3871A5EF8A36

  • Published:

    1 day ago

  • Expiry date:

    2022-07-03

  • Client:

    Vodafone

Job Description

*Working within the Onsite team where Vodafone provides in-house mobile and fixed line support to some of our largest corporate accounts. You will be joining a team of advisors providing support from our customer sites.

*Proactively build relationships with the customer and other key external stakeholders to ensure the smooth running of the customer accounts. Keeping the account within SLA.

*Work may involve the handling of billing and general account queries, network support, and processing of orders

*You will be maintaining accounts and ensuring all queries are answered within a timely manner ensuring quality on email responses is maintained and working with the wider Vodafone team.

*We will give you the ability to let your customer service skills shine, and be given the opportunity to build strong relationships with your customers and understand and meet their individual needs.

Who are we looking for?

*Someone who is comfortable to deal with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner

*Proactively build relationships with the customer and other key external stakeholders to ensure the smooth running of the customer accounts. Keeping the account within SLA.

*Manage and assist with project work, being responsible for the delivery of aspects of project work, (i.e., NMR call recording, Wi Fi calling, graduate roll-out.)

*Supporting other Vodafone HQ based departments in resolving queries that relate to the account and seeking ways to further improve efficiencies on site.

*Attend customer meetings in support to Account and Service Management team in management of the account

*Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing.

Employer Description

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference., An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We're proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.

Together we can