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Senior Manager Beauty Capability

Job Title: Senior Manager Beauty Capability
Contract Type: Permanent
Location: Nottingham
Industry:
Salary: Not Specified
Reference: WRT-2021-01-11-4E2EDF1BC6DA
Job Published: January 14, 2021 18:33

Job Description

Job Description

  • The primary accountability of this role is to build, strengthen and maintain the beauty capability of our Beauty Advisors to meet and beat the business demands. This must be done in close and collaborative partnership with Commercial, Operations and the beauty houses.

  • Leads the strategy and execution of beauty training delivery and design (for face to face and digital/social learning) across our UK and ROI businesses - continually driving innovation in our approach to enhance our customer proposition and experience.

  • Responsible for developing beauty capability that drives commercial impact via key populations including Boots Beauty Specialists, Customer Advisors, Assistant Store Managers and Store Managers across BUK and ROI

  • Works in collaboration across the business to engage, excite and educate key populations in stores to deliver successful launches of new brands and NPD via a range of capability interventions, workshops and conferences.

  • Partners with and influences a range of internal and external stakeholders including Store leadership, Senior Management and External brand partners and suppliers

  • Ensures that ALL customers have a beauty experience that is inclusive and understands their unique needs and aspirations and that this way of working is embedded in all that we do. A bit about you…

Candidate Description

  • You can demonstrate previous experience in end to end beauty training from the design to the delivery and will be passionate about new ways to build capability and confidence in beauty including digital tools and blended learning approaches.

  • With your wealth of experience in the beauty industry you'll still be excited about new brands, products and services and the positive impact beauty can have on making people from every walk of life feel great.

  • Customer service and creating a great experience will be part of your DNA and you'll have proven how you can create great capability interventions that balance technical skills with customer experience needs.

  • Whilst focused on the experience you'll also be driven by the impact that you can have on the commercial success of the business and will be comfortable setting and tracking your achievements against KPIs

  • Never satisfied with the status quo you'll be happy to lead from the front, have high standards for yourself and the teams you have led, and be comfortable partnering and influencing a range of internal stakeholders and external brands to shape and execute strategies, projects and events.

Employer Description

Boots UK has a fantastic opportunity for an experienced beauty leader to shape and drive our beauty capability agenda. We're recognised as the UK's No 1 Beauty retailer and we plan to continue to innovate and enhance how we deliver inclusive beauty experiences to our customers. With an incredible range of brands in store and more to come, we need someone with the credibility, passion and vision to take our beauty capability approach to the next level., The role of the HR function is to help the organisation deliver its corporate strategy and objectives by effectively managing people and performance. We develop and deliver HR strategy initiatives to achieve business objectives. We help to shape the structure of the organisation by focussing on what keeps our colleagues engaged and productive. We have many roles that all have their own important part to play in the success of the function; from administrators to recruiters, trainers, business partners and reward managers. In each of these areas there are lots of projects you can get involved in alongside your day to day role. HR is a rewarding and supportive team. We invest in our colleagues and are dedicated to your career development - many of HR colleagues have started in entry level roles and progressed onto senior leadership roles throughout the business. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting boots.jobs.