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Senior ICT Officer

  • Location

    Hexham

  • Sector:

    Public services / Non-profit

  • Job type:

    Permanent

  • Salary:

    £27741 - £31346

  • Job ref:

    WRT-2021-03-23-D4CEAE0EF4B5

  • Published:

    about 19 hours ago

  • Expiry date:

    2025-01-16

  • Client:

    Northumbria Water

Job Description

Ensure the provision of an effective and appropriate ICT service designed to meet the needs of the Authority.

  • Maintain and develop the ICT infrastructure to ensure best value and to support fit for purpose systems and solutions.

  • Maintain local and wide area networks and support remote working.

  • Implement and develop policies relating to ICT, Information and Security.

  • Deliver the Authority's statutory roles and licensing requirements relating to ICT, Information and Security.

  • Provide advanced technical support to staff. Key Result Areas: Policy Development · Contribute to the development, monitoring, implementation and review of policies and procedures in relation to ICT, Information and Security.

  • Deliver the effective implementation of policies and procedures to ensure compliance with the Authority's statutory responsibilities in a timely manner.

  • Work with the Data & Digital team to ensure the Authority keeps up to date with new and emerging technologies which enhance the Authority's performance.

  • Work with the wider team to deliver changes and improvements to the Authority's Information Systems in accordance with the Data & Digital Strategy. Statutory Roles and Service Provision

  • Develop and maintain the local and wide area network infrastructure to ensure it is fit for purpose and supports the requirements of all teams to work flexibly and remotely.

  • Implement a regular programme of external vulnerability testing in line with the GDPR policy and resolve issues uncovered.

  • Maintain and develop telephone and mobile communications technology to improve service, reduce costs, contribute towards low-carbon working and identifying areas for future improvements.

  • Maintain and update the Authority's core ICT infrastructure to ensure availability of ICT systems and administer access for members and staff.

  • Build and manage physical and virtual servers, including system updates, backup and recovery.

  • Work with the ICT Support Officer to deliver an effective ICT Support service and review opportunities for improvements.

  • Specify, purchase, install, support, and decommission ICT hardware, software and consumables.

  • Implement a hardware replacement programme and capital investment within budget allocated from core or project funds.

  • Ensure compliance with ICT licensing, warranty and support contracts for hardware and software.

  • Implement security systems to protect the Authority's network and data.

  • Implement and advise on Business Continuity Procedure (BCP) solutions. · Lead on the procurement of ICT systems and services with a sound knowledge of the Authority's procurement procedures, providing prompt information to the Data & Digital Manager and Finance Team as required. · Proactively support the promotion of equality and inclusion in all areas of work. Support and Advocacy

  • As part of a team, support a culture which fosters innovation, creativity, open communication and collaboration throughout the Authority.

  • Lead on the ICT induction and outduction process ensuring compliance with ICT policies, supported by the ICT Support Officer.

  • Carry out advanced technical support, supported by the ICT Support Officer.

  • Advise and mentor (staff and members) in ICT solutions. Partnership and Liaison

  • Advise and collaborate with staff, members, partners, peers and customers on this area of operation.

  • Where appropriate represent the Authority at a national & regional level, liaise and negotiate with other public bodies in key ICT areas and information sharing practices.

  • Develop and maintain effective working relationships with partners, staff, contractors and service providers, and act as the Authority's principal client contact in undertaking the duties in the job description.

  • Liaise with external auditors helping to ensure audit compliance of all ICT resources.

  • To be willing to undertake relevant management training (ILM level 4 or above) Other Duties

  • Any other duties consistent with the nature, level and grade of the post as may be required.,

  • Remote interview process

  • Personal protective equipment provided or required

  • Plastic shield at work stations

  • Social distancing guidelines in place

  • Virtual meetings

  • Sanitisation, disinfection or cleaning procedures in place

Candidate Description

  • Educated to Degree Level in an ICT discipline or an equivalent level of significant proven experience.

  • Local and wide area networking.

  • Business continuity and disaster recovery.

  • Database management systems (such as MSSQL, MYSQL, PostgreSQL) Skills

  • Good communication skills, both written and verbal.

  • Problem-solving, research and analysis.

  • Time management and prioritisation of resources, staff, and partners.

  • Ability to train staff.

  • Ability to learn new skills as required to support new technologies. Experience

  • Managing a virtual server environment (such as vSphere)

  • Data backup and replication systems (such as Veeam)

  • Supporting and developing ICT systems.

  • Procurement and tendering processes.

  • Managing contractors and consultants. Personal Qualities

  • Proactive, innovative and flexible.

  • Ability to work in a team environment.

  • Ability to resolve conflicts.

  • Proven track record in working in an organised and methodical way. · Ability to work to strict deadlines. · Ability to enable understanding by coaching non-technical staff.

  • Ability to work a flexible working pattern which may include evenings, weekends and over-night stays away from home.

  • Ability to travel to sites and destinations in order to fulfil the requirements of the post. Desirable

  • Knowledge of National Park purposes

  • Knowledge of Microsoft 365 administration

  • Experience in the development and implementation of projects.

  • Knowledge of open-source applications and operating systems including Linux.

  • Knowledge of Voice over IP technologies.

  • Knowledge of health and safety relating to ICT issues. · Experience of project development and implementation. · Experience of working within financial constraints.