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Senior Custody Detention Officer

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    Facility / Cleaning

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  • Published:

    1 day ago

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Job Description

As a Care & Custody Senior Custody Detention Officer, you will line manage a team of Custody Detention officers, and at times, have operational responsibility for all Detention Officer staff within Leicestershire and Northamptonshire Police areas. Maintaining the safety of detained persons, staff and visitors to Police Custody, as well as ensuring compliance with the 'Authorised Professional Practice' (APP - Police Custody), relevant legislation including the Police and Criminal Evidence Act 1984 (PACE) and associated Codes of Practice Principal Duties and Responsibilities:

  • Responsible for the day to day resourcing of custody sites across the force area, ensuring resources meet the required operating levels agreed by Commissioners. Resolve or escalate identified issues affecting service delivery, ensuring service is delivered efficiently and effectively. Making sure Commissioners are updated regarding issues impacting significantly on service delivery.

  • Responsible for ensuring daily, and weekly health and safety checks are completed within all operational custody sites.

  • Line management and mentoring of a team of CDO's, ensuring welfare, operational and sickness needs of the individual and organisation are met.

  • Effectively manage staff sickness and attendance in line with company policy and manage the performance of your team and any required disciplinary action.

  • To maintain the safe reception, treatment and well-being of detained persons in police custody.

  • Ensure compliance of legislation including the Police and Criminal Evidence Act 1984 (PACE) and Authorised Professional Practice (APP).

  • Maintaining the security and safety of all staff and visitors.

  • Complete mid-term and end of year MiReviews for all aligned staff.

  • Providing on-call out of hours support to staff and Commissioners across custody sites within Leicestershire and Northamptonshire.

  • Accountable personal and team performance and ensure contractual Key Performance Indicators are met and take effective remedial action to address under-performance.

    Professional Conduct:

  • By utilising good interpersonal skills and welfare standards, engender a spirit of high morale and co-operation between and amongst prisoners.

  • Treat all prisoners, visitors, and officials with respect, courtesy and consideration.

  • Assist in the assessment of prisoner's conduct, health and wellbeing.

  • Render first aid to either detainee or member of staff.

  • Maintain a high level of personal appearance as per Mitie Code of Conduct.

    Communicates Effectively

  • Positively engages with the customer, colleagues, visitors and partner agencies at all levels; ensuring that communication is timely, accurate and is fit for purpose.

Candidate Description

  • Proven organisational skills with the ability to work under pressure.

  • Good computer/IT skills

  • Interpersonal and face to face communication skills based in a customer facing environment.

  • The ability to work independently and part of team, within a fast-paced environment.

  • Must be flexible and demonstrate a willingness to cover any custody facility as directed, at short notice if required to cover abstractions and emergencies

Employer Description

We deliver a range of critical public services to vulnerable adults within the immigration, justice and healthcare sectors. We believe public services should drive positive outcomes for citizens, as well as best value. Our people work closely with those in our care to ensure they are kept safe and treated with respect and dignity.

We are the largest provider of immigration removal centre management operations and secure escorting services (in-country and overseas) for the Home Office, caring for over 13,000 detainees each year. We also deliver secure health services to over 60 police custody suites across England and Wales, and prison facilities management services for the Ministry of Justice.

What's it like to work for us?

If you have the talent and passion, we have the opportunities.

Our philosophy is all about delivering brilliant service to the people in our care, leading our people through our values and creating great training, development and career opportunities. We will support you every step of the way, helping you develop your skills to professionally deliver this rewarding, sometimes challenging, role with integrity and respect.

In our diverse business, we need people who can communicate effectively and accurately with strong interpersonal skills. You will thrive on being part of a team, whilst capable of making decisions which provide the best output for those in our care and for the business. The services we provide can be challenging at times so resilience is key and with every day being different you'll need to be comfortable with change, planning and organising in order to deliver excellence. Care & Custody is a people business, with the people in our care being at the heart of all that we do; you'll be integral to creating a safe environment, free from discrimination, where people are treated with respect and dignity.