Connecting to LinkedIn...


Security / Intelligence Administrator - PSU Complaints Handler

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 8 hours ago

  • Expiry date:


  • Client:


Job Description

Job objectives and responsibilities

· Conducting Security/Intelligence analysis

· Co-ordinating and providing a response to PSU complaints

· Accompany Official visitors to answer questions

· Dealing with data protection requests

Main duties

Security Analysis:

  1. The Security Administrator is responsible for updating the DMS System with information gained from Home Office paperwork such as IS91's and movement sheets and to set restriction levels as to which residential unit is best suited to accommodate each detainee within the Centre.

  2. The Administrator will check through prison files received for detainees who have arrived from within the prison estate and identify any potential offences or behavioural histories which may pose a potential threat to other detainees, staff or visitors to the Centre.

  3. Security files are to be opened and maintained for all Ex Foreign National Offenders and any detainee who may have sufficient historical behavioural issues such as escape risks or violence and sexual offences.

  4. The Administrator would also be responsible for maintaining accurate records on all high risk detainees and to review their restriction level monthly.

  5. The Administrator will keep a log of all detainees who pose a risk to women and children and conduct a risk assessment upon arrival for high risk areas such as Domestic Visits.

  6. The Administrator will also monitor movements of high risk detainees such as sex offenders and advise the Police of releases from the Centre. All risk assessment will be reviewed monthly by the analyst.

  7. The analyst will be responsible for the returning of prison files to the prison service when detainees have been successfully removed from the UK.

  8. The analyst will also assist the security DCOs within the Security Department with internal intelligence received from SIR's and Incident Reports and to maintain accurate records and draw up links charts when required.

    The analyst will assist the Security Department DCOs with general security duties within the Security Office including the following tasks:

    · Training

    · Liaising with Police / Prisons / Removal Centre's

    · Filing

    · Processing Documentation

    · Producing Staff Identity Cards

    · Log keeping

    · Compiling statistic's at month end

    · Issuing of car passes for staff

    The Security Administrator's key role will be ensuring the research for the both sides of the Centre is completed in timely fashion.

    Compiling link charts from Intelligence gained by SIR

    To act as an Administrator for the Taka Key System:

    · Adding and revoking permissions on request of the Security Manager/Head of operations.

    · Completing security checks

    · Compiling list and timings where requested

  • Allocation and printing of staff ID cards and proxy access where requested.

  • The Security Administrator will also assist in taking meeting notes for strategy meetings for complexes removal cases.

  • Assisting with aliasing and cascaded information to DDIT, Home Office intelligence, SO15 and SO10.

  • Keep track of the prominent nominal and agency nominal review and Intel dissemination.

  • Sending the IS91 after release/temporary admission back to detention cost recovery unit at Croydon on a daily basis.

    PSU Complaints co-ordination and Response

    Due to the large number of PSU and police complaints received, the Security Administrator will receive and co-ordinate responses to the point of response.

    Regular requests require:

    · Putting together and copying of large files

    · Collation of evidence requested, from both core file and DMS history

    · Viewing and organization of CCTV. (often requests involve the viewing of a large timeframes of footage)

    · Being the reactive port of call for ad-hoc queries for PSU and Police regarding ongoing investigations

    Official visits questions and queries

    There is a requirement for the Security Administrator to also respond to questions and quires that arise from outside agencies and stakeholders regarding the official visits process that the switchboard may not be able to cover:

    · Questions regarding specialist bookings which require sign off by the Duty Manager, the Security Administrator will compile the information relating to the request and supply to the DM for a decision.

    · Look into and compile information regarding to specific failures or complaints for this area and supply to the Head of Operations.

    · Supply support when required to assist with processing of visitors in the Visits Centre.

    Data Protection

    The Security Administrator will ensure that all requests from the authority and outside agencies comply with data protection guidelines and are processed accordingly.

    A log will be kept of such instances:

    · Requests for visitors lists

    · Requests for seizure of mobile phones, etc.

    The Security Administrator will also assist with daily post functions where required such as:

    · Post collection

    · Franking

    · Recorded / special delivery

    This is an overview of the position but not an exhaustive list. The Administrator will work as part of the Security Team and will be under the direction of the Security Manager and the Head of Operations and will form an integral role ensuring the handling of all security related intelligence in accordance with the data protection act.

Candidate Description

We're looking for people to create a brand new team based at our new Immigration Removal Centre (IRC), as part of our newly acquired contract. Individuals will have experience in relating to people that may be agitated or confused by their circumstances and are able to interact and assist potentially vulnerable individuals whilst in our care. Empathy and resilience are key attributes for this role.

You will be passionate about delivering a great service in a sensitive manner, along with good communication skills and a team player. The ability to remain calm under pressure and experience in problem solving would also be advantageous to developing your career within Care and Custody., · Relevant managerial experience within a custodial environment is required.

· Please see below for the Care + Custody competencies and MITIE values and behaviours that are important for this role.

Detainee Care and Management

· Interacts with detainees easily, quickly building rapport but maintaining professional distance

· Treats detainees with respect as individuals and encourages detainees to do the same to others

· Shows empathy and compassion

· Is observant

Delivering Excellence

· Produces high quality, accurate work to timescale

· Follows and understands Care & Custody standards and procedures

· Clearly understands consequences of not achieving standards

· Records and checks information and documentation accurately

· Maintains concentration and focus on task/job in hand

· Actively seeks ways to make improvements

· Accepts responsibility for own actions


· Works effectively with others

· Shares information and experience

· Does his/her fair share

· Supports colleagues

· Builds positive lasting working relationships

· Supports team members and team decisions

· Accepts help and support


· Is confident, clear, accurate and to the point when sharing/giving information

· Maintains eye contact when communicating

· Asks questions and probes to gain relevant information

· Summarises key relevant points

· Seeks clarification when necessary

· Listens to and carefully reads instructions and information

· Is discreet and maintains confidentiality of information

· Is polite and tactful

· Checks theirs and others understanding

· Adjusts language to the demands of the situation

· Uses non-verbal communication constructively and effectively, · Is organised and structured in approach

· Prioritises and manages own time effectively

· Organises and plans own workload

· Completes tasks on time, meets deadlines

Change Orientation/Flexibility

· Is open to change and is flexible

· Is willing to try out different ideas, solutions, technologies and working practices/methods

· Adapts to changing requirements and priorities

· Quickly picks up new ideas and ways of working

· Supports and assists with implementation of new ideas

· Maintains effectiveness during rapidly changing situations or priorities

· Makes suggestions to improve practices, systems and procedures at work

· Questions existing methods constructively with the aim of improving service delivery


· Picks up problems, takes the initiative and deals with them without unnecessarily passing upwards

· Consistently delivers what is required to deadline

· Recognises importance of meeting objectives

· Bounces back after setbacks

· Keeps difficulties in perspective

· Accepts challenging work

· Seeks feedback on performance and constructively accepts it

· Evaluates own performance

· Accepts responsibility for own development

Employer Description

Mitie, Care & Custody are delighted to announce the opening of the 2nd only female Short Stay Immigration Removal Centre in the UK.

Our philosophy at Mitie is all about delivering brilliant service to the people in our care and creating great training, development, and career opportunities for the people we employ. We support our people every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect., At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.