about 3 hours ago
Mitie has a great opportunity in Cabot Circus, Bristol. We are looking for an experienced Security Shift Manager to join the team on site, you will take a lead role on site on a daily basis. Your shift pattern will be discussed at interview with a pay rate of £12.33. You will report into the sites Security Contracts Manager.
The Security Shift Manager will provide exceptional leadership and direction in the management of the Security Team which is responsible for supporting and managing all centre operations during retailer trading hours. To provide clear and timely communication to all within the centre and management on key issues that affect the business operation and customer service delivery. Ensure that the interests of Hammerson, their guests and retailers are fully protected at all times and conduct yourself accordingly, as their representative, The Security Shift Manager will be responsible for the 'live' operation of the Mitie Security Team that manages the essential functions of;
All common and public areas of the shopping centre
Emergency and evacuation procedures
Health safety & welfare of security personnel
Incidents that affect Centre Operations
Building security and safety
Leadership and direction to security personnel on duty to ensure all issues are dealt with correctly and within a timely manner
Provide timely and effective communication to all within the business including and up to the centre management team and Mitie management on;
Incidents that occur on or effect the centre
Serious incident tracking and management
Ensure all incidents are logged and managed effectively through to completion
Manage all incidents / accidents and investigate and report accordingly
Liaise and build relationships with retailers and other suppliers
Manage the daily security personnel deployment
Manage officer allocation during events
Provide senior management support outside of core hours, as and when requested
Cooperating with the DC in relation to Safeguard completion requirements
Manage and oversee the centre Lock Down / Un-lock
Ensure the completion of weekly audits on all Security activities within the centre and associated requirements ranging from Equipment checks to Retail Compliance
To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the centre
Ensure that complete and updated Assignment Instructions and SOP's are being followed. Where this is not the case ensure that corrective actions are raised accordingly
Ensure standards of dress, safety and presentation are maintained within the centre Mitie team at all times
Provide continued training and coaching to all staff members to enhance performance and provide job enrichment
Ensure that all staff are site trained and have signed the Assignment Instructions
To assist in the recruitment process of new staff for the centre security team
Handle all day to day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
To develop and maintain good working relations with applicable local agencies and services.
Any other reasonable request from management or client.
Knowledge of relevant procedures
Level of customer Service
Health and safety awareness and knowledge
At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right., Strong customer service skills SIA Licence (DS/CCTV) applicable to the role Good verbal and written skills, to produce reports, incidents and presentations IT Literate Ability to remain calm under pressure Excellent analytical skills to critically evaluate the information gathered and prioritise activity and ongoing communication Excellent interpersonal skills, to liaise with security officers, managers and directors Commercial awareness of cost implication for decision making implications Strong influencing skills to achieve business objectives Resourceful and creative, able to deliver proactive initiatives Of smart and professional appearance Previous Supervisory or management experience Proven track record working towards KPI's and SLA's Effective people management skills
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Values: Delivering the exceptional, every day
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture - our core values and how we behave:
- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.