about 24 hours ago
Job Objectives & Responsibilities
To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To undertake additional training to ensure continuous self-development.
Working a rotating shift pattern of 4 shifts comprising of 2 days and 2 nights followed by 4 days off.
All shifts are 12 hours.
Pay rate £9.70ph
Operations: Main Duties
To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Site Manager and in accordance with UK Law and Guidance bodies.
Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
Comply with legal obligations and safety requirements of the role.
Follow instructions and procedures appropriately without unnecessarily challenging authority
Work in a systematic, methodology and orderly way.
Gatehouse duties including; drafting incident reports, access & agress to the site(s), patrolling, front line customer services, contractor inductions, this list not exhausted.
Fully and satisfactorily complete all required competency training.
To undertake additional training to ensure continuous self-development as directed by the Security Site Manager.
Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
You are required to ensure you renew your licence 16 weeks before expiry.
On-line mandatory training.
Security and Health & Safety
Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).To call emergency services and Communication Centre to report all incidents.
The Full time security officer will need to be a team player with an enthusiastic attitude.
The Full time security officer should be able to work on own initiative.
Flexible Approach to work to suit the business needs.
Excellent customer service skills.
Ability to go above and beyond.
It is important the Security Officer is calm under pressure.
Security Guarding License essential.
Valid UK Driving Licence.
5 year checkable work history.
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 53,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.