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Security Control Room Controller

  • Location

    London

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF26527A

  • Published:

    about 3 hours ago

  • Expiry date:

    2024-04-24

  • Client:

    Mitie

Job Description

The Control Room Controller is responsible for having daily oversight of the Control Room, ensuring day to day operational delivery in support of the Control Room Supervisor and Site Management.u00a0Duties include, but not limited to:General Security:u2022u00a0u00a0u00a0u00a0u00a0u00a0 Familiar and knowledgeable of the site Job Descriptions of control, Front of House and Tower Officers.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Assisting with the programming of access control cards and the checking of the appropriate authorisation(s).u2022u00a0u00a0u00a0u00a0u00a0u00a0 Ensure compliance with data protection/ GDPR requirements.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Review when requested, CCTV footage and prepare for evidential purposes.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Ensure all visitors to the Security Control room are logged.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Ensure that all doors that are remotely unlocked are logged in the DOB accordingly.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Act as point of contact for the Security Department out of hours and weekends whilst on shiftu2022u00a0u00a0u00a0u00a0u00a0u00a0 Ensure that lost property is recorded and dealt with as necessary.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Build relationships with surrounding security and police teams for the benefit of the siteu2022u00a0u00a0u00a0u00a0u00a0u00a0 Report all potentially suspicious packages, vehicles and characters and escalate as necessaryu2022u00a0u00a0u00a0u00a0u00a0u00a0 Carry a radio at all times whilst on duty.u00a0Team:u2022u00a0u00a0u00a0u00a0u00a0u00a0 Ensure accurate and timely completion of all necessary shift paperwork for submission as necessary.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Set professional standards of conduct and challenge any inappropriate behaviour.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Ensure all team members are wearing the correct uniform and well presented.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Ensure all patrols are completed and recorded.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Proactively monitor the Lloydu2019s building and surround, reporting any unusual activity.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Ensure all operatives are in compliance with SIA requirements and have license on their person.u00a0Systems & Equipment:u2022u00a0u00a0u00a0u00a0u00a0u00a0 Utilise available technology to ensure that the building remains secure.u2022u00a0u00a0u00a0u00a0u00a0u00a0 To report any faults of equipment encountered whilst on shiftu2022u00a0u00a0u00a0u00a0u00a0u00a0 Telephones are to be answered in a professional, polite and timely manneru2022u00a0u00a0u00a0u00a0u00a0u00a0 Monitor and update the Key Traka system.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Monitor the St Helens WhatsApp Group, local radio system and escalate as required to the management.u00a0Audits & Checks:Ensure weekly camera audits are completed on all cameras, summarise and action any findings.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Ensure weekday auditu2019s of the lift phones are completed as required.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Undertake an audit of the red fire phones.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Test the Fire BGUu2019s & PA System as per instructions.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Undertake an audit of the first aid boxes.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Undertake an audit of the clear desk policy.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Carry out Fire Extinguisher Audits and document.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Carry out Box Inventory Audits as required and document.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Complete auditu2019s of the external doors and intercoms and document., Main Duties:u2022u00a0u00a0u00a0u00a0u00a0u00a0 Ensure you use the Critical Incident Management model to deal with all critical incidents.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Respond to incidents and situations according to site SOPs and best practice.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Ensure CCTV surveillance and hostile reconnaissance mitigation patrols are carried out and recorded.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Actively monitor fire systems, carry out systems testing, isolations and fault reporting as required.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Be able to operate, communicate clearly and consisely over the site PA system when required.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Oversee access and egress of personnel, respond and report breaches of security.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Work as u2018one teamu2019 with all staff and service partner colleagues.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Ensure all locations are open / closed as per requirements.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Manage all security officers on a day to day basis, including operational and welfare issues. Escalating as necessary.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Support the delivery of staff rostering to ensure smooth running of service delivery.u00a0u2022u00a0u00a0u00a0u00a0u00a0u00a0 Contribute to ways of improving service delivery to our clients and customers by not accepting the u2018normu2019.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Provide the primary first aid response for any injury or illness on site.u2022u00a0u00a0u00a0u00a0u00a0u00a0 Carry out any u201cReasonable Requestu201d made by Managers or Lloydu2019s Management.

Candidate Description

u2022u00a0u00a0u00a0u00a0u00a0u00a0 A valid SIA and CCTV Licenseu2022u00a0u00a0u00a0u00a0u00a0u00a0 Security Control Room experienceu2022u00a0u00a0u00a0u00a0u00a0u00a0 Excellent written and verbal communication skillsu2022u00a0u00a0u00a0u00a0u00a0u00a0 Organise and manage workloads

Employer Description

Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.Values:Delivering the exceptional, every dayu2022 Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022 Our promise to our people: a place to work where you can thrive and be your best every day.u2022 Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022 Our culture u2013 our core values and how we behave:1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.3. We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.5. Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Behaviours:u2022 Knowledge of relevant proceduresu2022 Level of customer Serviceu2022 Team Playeru2022 Health and safety awareness and knowledgeu2022 CommunicationAt Mitie we know that u2018our diversity makes us strongeru2019. Weu2019re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.