1 day ago
Delivering the highest levels of customer service which consistently demonstrate Securitas' core values of Integrity, Vigilance and Helpfulness.
Working Monday to Friday (10 hour day shifts) 50 hours per week
How you will make an impact as a Contract Manager:
Fully responsible for the daily running of the contract, by undertaking timely recruitment and training for staff to meet contract requirements and undertaking any performance management or disciplinary action in accordance with the Employee Handbook and the Deputy Branch Manager.
Fully accountable for liaising with the Support Team to gain accurate advice and acting within current legislation and best practice in all aspects of employee relations.
Accountable for undertaking regular staff appraisal and providing coaching and counselling where necessary to all staff.
Fully accountable for ensuring cover for all cover requirements both core and adhoc along with holidays and unplanned absences in line with contractual agreements and escalating any deficiencies immediately.
Responsible for monitoring overtime, sickness and holiday accrual, WTD and rest periods along with, providing reports, and statistics where required.
First point of contact for all pay and benefit problems for staff based within the contract, and responsible for ensuring the swift resolution to any queries where necessary, in conjunction with the Deputy Branch Manager.
Responsible for monitoring all contract expenditure in conjunction with the Deputy Branch Manager, including costs associated with service, uniform, training, etc to ensure alignment with budget.
Also responsible for assisting with the preparation, presentation and negotiation of materials for contract and budget renewal as required.
Accountable for the supervision of the 24-hour manned guarding services and foot patrols with a high level of efficiency.
Carrying out random checks of the performance of all staff, in accordance with the assignment instructions and emergency procedures, including those on night or weekend shifts.
Fully accountable for maintaining and enforcing physical security procedures and policies in accordance with Assignment Instructions for the sites, including the supervision of alarms, CCTV, access control and other protective systems.
Required to produce timely reports and routine daily debriefs as required by Securitas and the customer.
Responsible for co-ordinating responses to emergencies/out of hours issues as part of an account-based Duty Manager system.
Fully accountable for fostering and maintaining positive and professional partnership with the client and client's tenants including attending regular Customer Liaison meetings with the Branch Manager / Deputy Branch Manager.
Responsible for supervising and co-ordinating special events and routine assignments.
Responsible for any other duties as directed by Deputy Branch Manager to ensure adherence with the Assignment Instructions or to fulfil contractual agreements including off-site activities as required.
What you will bring to be a Contract Manager:
Valid SIA Licence.
The Right to work in the UK.
A five-year checkable employment history or be able to produce documentary evidence of any period of unemployment.
Demonstrable experience in similar Management role.
Demonstrable experience in the management of CCTV, access control and electronic security systems.
Experience in rostering, managing holiday and sickness.
Experience in managing HR processes.
Experience in managing Health & Safety and Fire Safety related policies.
Experience in managing KPI's and service level agreements.
Strong organisational and communication skills.
Competent in MS Word, Excel and E-Mail (Outlook).
Excellent and well-developed interpersonal and influencing skills.
Able to negotiate and deal with sensitive and confidential matters with tact and discretion.
Adaptable and responsive in the face of changes in priorities, plans and schedules.
Flexible Management approach.
Must be a Team player and able to work on own initiative.
Business Acumen & Commercial Awareness.
Strategic Thinking (Planning & execution)
Relationship building (client, tenants and staff)
Effective time management., We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility.
Would you like to help us make the world a safer place, people protecting people?
We have an exciting opportunity for you to develop your management experience and knowledge as a Contract Manager for one of our Global clients.
Here at Securitas we guard and protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2020/21., If you want to know more about why Securitas is the world's leading security group, and our continuing work in the diversity & inclusion space, simply visit: www.securitas.uk.com/en-GB