The Shift Supervisor will be responsible for managing all screening personnel provide Supervision to screening services screening area's on an on demand basis and the day-to-day operational issues impacting on the contract throughout their shift, providing a central point of contact for service delivery development, performance, measurement and centralised reporting which fully demonstrates the Securitas values of Integrity, Vigilance and Helpfulness. This position is key to the operational success of the Team and is required to strengthen the relationship between the client and Securitas by offering one point of operational Supervision on a 24/7 basis
All personnel under their supervision have undertaken the appropriate site training and are in possession of a valid SIA license or LDN to meet industry requirements.
Accurate rostering and forward planning of all direct reporting officers ensuring sufficient cover for holidays, sickness and absences.
All Screening Officers are spoken to at least once a month, proactively monitoring performance, maintaining positive employee relations and ensuring coaching, counselling and any investigations are implemented in line with company policy and procedures as necessary.
Monitoring and managing the appearance and behaviours of all Security personnel, taking remedial action as appropriate and in line with company policy and procedures.
Actively encourage staff recognition and staff nominations for awards.
Assignment Instructions and site documentation kept up to date.
All incidents are reported in compliance with customer and company policy and procedures.
Assist the Security Management Team in developing and sharing of "best practice" and use of systems and tools to improve service effectiveness.
Planning, development and implementing staff training, including both routine duties and emergency procedures.
Monitor faults with security related equipment, ensuring they are reported correctly.
Being fully conversant with operational functions including Access Control, CCTV, Detection and Alarm Systems, ensuring an effective monitoring and reporting function is maintained.
Participate in any arranged company training to improve standards of performance.
To be the first point of contact on their shift for security function related queries resolving more complex queries utilising experience and knowledge referring any complaints with regards to security practices, to the Security Management Team.
Assist the Service Delivery Manager with any reasonable or practical request.
Current SIA licence
Have a full 5 year checkable work history.
Strong communication skills.
Competent in MS Word, Excel and E-Mail (Outlook).
Well developed interpersonal and influencing skills. Able to negotiate and deal with sensitive and confidential matters with tact and discretion.
Adaptable and responsive in the face of changes in priorities, plans and sche
Securitas are redefining the way that Security Officers are perceived within the security sector and unlike other security companies, we are driving solutions that combine people technology and knowledge rather than just static guarding. We are establishing a reputation that is second to none as we integrate with the operations teams within hundreds of high-profile companies.
We are breaking down the barriers in the Security industry by encouraging and empowering Gender Diversity and Inclusion in the workplace.
Securitas is a company where you can come to develop a career, with access to training and the ability to gain qualifications, you can grow in confidence and take on more responsibility. Our people are empowered and are not micro-managed We trust people to do a good job and make a difference every day. And we recognise our employee's efforts and achievements through our 'you make a difference awards' and quarterly 'community award' schemes.
We look after our staff in many ways and provide excellent benefits that include, Various discounts on holidays and days out, Support to gain your SIA licence, discounts in a variety of well-known shops and online stores, Gym discounts, Life assurance, Cycle to work scheme, Car leasing and new car discounts, City & Guilds accredited training programme and above all a genuine career roadmap