2 days ago
Support Salesforce Industry and CRM design & implementations
Act as the interface between business and technology stakeholders to facilitate the understanding between them and ensure technical solutions match business expectations
Interface with business users to translate strategy and requirements into technical solutions that Technical Business Analysts can work through into technical delivery
Responsible for "Journey Mapping" as well as facilitating sessions with business stakeholders to ensure Customer and User Experience are considered in solution designs
Implementation of org design/org effectiveness design principles in global/multi-market/multi line of business environment where standardisation is required
Assist in the design and execution of Proof of Concepts alongside technology to validate solutions and test new capabilities/solutions prior to implementation
Strategy and Transformation lead and deliver exciting programmes and projects that span the Vodafone Group business. We are now seeking a Salesforce Consultant to support the delivery of one of our most strategic transformation programmes, utilising their experience of supporting Salesforce Industries implementations.
You will support a variety of business-led, diverse, and complex Digital Transformation projects delivered through Scaled Agile methods. These projects will require programme design, planning, quality control, risk management, deployment management, communication, benefit and cost management.
The role will require someone with Agile experience that can assist in our continued move to Agile ways of working across the organisation. You will also have proven experience in the delivery of Salesforce transformation projects on time, on budget and to specification where your understanding and contribution to the delivery of benefits and business outcomes is clear.,
Someone with Business Analyst/Consulting experience in salesforce CRM (ideally salescloud + salesfore Industries/vLocity) implementations
Experience of Business Process Design, Product Modelling
Manage and work across matrixed programme team
Significant delivery experience with a strong customer focus
Passionate about driving customer experience and business results
Collaborative team player able to work in a matrix, across multiple functions and global locations
Stakeholder management, excellent communication skills at all levels
Ability to work autonomously without supervision
Experience of Agile working is desirable
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At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
By connecting people, places and things, Vodafone Business helps organisations succeed in a digital world. With our expertise in connectivity, our leading IoT platform and our global scale, we can deliver the results businesses need to progress and thrive. Join us to help businesses of all sizes and sectors connect for a better future.
Our Team: Strategy & Digital For us to be successful, Vodafone Business must enhance its focus on customer experience and increase the speed and scope of digitalisation across all segments. Our team, Strategy and Transformation, has a critical role in this journey: we aim to deliver a simpler, faster and better customer experience, and we look at it without boundaries., Together we can
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.