13 days ago
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.Job objectives and responsibilitiesWork to the Assignment Instructions ensuring that all activities are accurately recorded on the correct documents, in line with both the Clientu2019s and the Companyu2019s Quality ProceduresSet and maintain the highest personal and professional standards as an employee of MITIE Total Security Management and adopt a total quality approach to every aspect of your work, colleagues and clientsTo create a safe environment, free from crime and the fear of crime for public and members of staffEngage with members and the public at all times complete with a welcoming presenceSupport the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer serviceProvide a visible security contact for allTo detect crime through effective use of behaviour and observational techniquesTo obtain an understanding of high risk areas and associated merchandiseTo maintain a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel with in a designated area of the storeTo ensure the MITIE /Sainsburys core values and principles are upheld at all times.Main dutiesTo deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:To protect customers and colleagues from physical and verbal abuseTo ensure the work place is a customer friendly and safe environmentTo provide a reassuring and professional security presence.To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.To proactively deter and prevent anti-social behaviour, theft and criminal activityLiaising with the store management, Police and other external agencies when requiredCompleting reports by recording observations, information, occurrences and surveillance activities.Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.To deter till snatches, trolley pushouts and other bulk theftsTo patrol the store and other areas and to undertake checks as requiredUtilisation of store CCTV system to gather evidence relating to incidentsu00a0Proactively coaching instore colleagues to ensure a sound knowledge and understanding of the store risk profileAdhering to the established ASCONE policy and procedure in order to detect and deter shop thievesTo be clean, tidy and properly dressedu00a0 wearing full uniform, including an identity badge, which must be validAttend u2018court hearingsu2019 and demonstrate professionalism when relaying evidence, ensuring the reputation of both MITIE and Sainsburys are safeguarded.Ensures that reporting is accurate and meets agreed timelinesAdopting an intuitive approach to store layout taking into consideration store demographic/associated risks.Ensure effective communication to officers and colleagues that create an integrated and coordinated approach to crime prevention and detectionBe mindful at all times of the legal requirements associated with powers of arrest, detain and welfare responsibilities to ensure the personal safety of all MITIE/Sainsburys personnel and members of the publicAt all times adhere to the Sainsburyu2019s search policy and proceduresSupporting colleagues by sharing best practiceCorrect use and dissemination of crime related information/intelligence in accordance with data protection procedures and legislation.Accurate and integrity driven reporting of all criminal activity via the use of SMART technologyTo understand and always implement the activities contained within theu00a0 u2018Ways of Workingu2019Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policiesTo maximise the use of BWCCTV during confrontational situations
Essential:SIA licenced to a minimum of frontline Security Guarding levelu00a0A full five year checkable employment / education historyExcellent organisational and time management skillsConfident and professional working approach and appearanceStrong customer service, client focused attitude with the ability to build good working relationshipsExceptional verbal and written communication skills u2013 remove (repeated in u201cliterateu201du2026..)Good level of English and the ability to interact with people at all levels of various backgroundsAbility to work individually and as part of a team resilient and tenacious with a u201ccan dou201d approachFlexible and adaptableLiterate, numerate and IT skills to medium level userThe ability to defuse potentially violent situationsThe ability to recognise nonverbal cues that indicate frustration and angerBe willing to work towards, if not already held, an apprenticeship as is deemed appropriate for personnel development
Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.Values:Delivering the exceptional, every dayu2022u00a0Our purpose:u00a0our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022u00a0Our promiseu00a0to our people:u00a0a place to work where you can thrive and be your best every day.u2022u00a0Our promise to our customers:u00a0a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022u00a0Our culture u2013 our core values and how we behave:1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.3. We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.5. Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Behaviours:u2022 Knowledge of relevant proceduresu2022 Level of customer Serviceu2022 Team Playeru2022 Health and safety awareness and knowledgeu2022 CommunicationAt Mitie we know that u2018our diversity makes us strongeru2019. Weu2019re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right., Itu2019s the little things that count -On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme in place to support personnel developmentNote: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holderu2019s role and/or the needs of the business.