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Risk & Assurance Manager

  • Location

    Northampton

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF26841O

  • Published:

    about 1 month ago

  • Expiry date:

    2022-11-24

  • Client:

    Mitie

Job Description

Job Objectives and ResponsibilitiesTo act as a critical advisor to the client, as SME of holistic protective security, customer experience and standards auditing. Lead training programme, continuous improvement plans and partner liaisonBe responsible for building and maintaining networks and partnerships, and most importantly, creating conduits for collaborative working between Systems & Guarding providers, the Intelligence Services department, and the clientTo work collaboratively with all internal and external stakeholders to support the implementation of a truly intelligence-led security modelMain DutiesDevelop and deliver an audit framework to champion service excellence throughout the clients national portfolioCultivate and own training programme of physical security and customer service best practice for officers and client personnel, to include production of SOPs, tool box talks, table-top exercises, training sessions, 1-2-1 walk throughsConduct physical security risk assessments and vulnerability reviews across the portfolioConduct physical penetration tests and live scenario trainingSupporting and facilitating changes to scope for systems & guardingSupporting site teams and managers, customers and service providers through the delivery of workshops, reports, and regular site visitsDeveloping security strategy and procedure on in support of the clientConducting incident investigations and implementing lessons learntDrive evaluation and improvement cycle for securityAssisting in security planning for known future events or emerging threatsWork collaboratively with the intelligence team to ensure that threat intelligence is actioned as appropriateForm networks, partnerships and accessing best practice from the Assurance Manager community and security industryAct as a conduit for collaborative working between service partnersMaintain working knowledge of industry standards, regulations and initiatives

Candidate Description

PSP qualified and/or security management experience of minimum 10 yearsProven capacity for security assurance design, development and deliveryPrevious experience in delivering standards auditing and operational readiness exercisesEstablished expert in team training, change management, development and mentoringDemonstrable capability to concept, produce and maintain improvement plans

Employer Description

Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.Values:Delivering the exceptional, every dayu2022 Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022 Our promise to our people: a place to work where you can thrive and be your best every day.u2022 Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022 Our culture u2013 our core values and how we behave:1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.3. We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.5. Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Behaviours:u2022 Knowledge of relevant proceduresu2022 Level of customer Serviceu2022 Team Playeru2022 Health and safety awareness and knowledgeu2022 Communication, Itu2019s the little things that count -On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people'su00a0well-being and enjoyment at work.Note:This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holderu2019s role and/or the needs of the business.