about 1 month ago
Mitie has a great opportunity for a Retail Security Officer to join the Total Security Management Team.Retail Security Officers must be available to cover various shift patterns as well as being flexible in their approach to potential changes to working patterns.u00a0u00a0Main DutiesThe security officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customersTo add a polite greeting and excellent customer service at all timesAs the first point of contact for all customers and clients, the security officer must be geographically aware of their local surroundings.You will be able to protect customers and colleagues from physical and verbal abuse, also deterring violence and public order offences u00a0 u00a0Respond to any on site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty ManagerReporting to the Security Operations Manager u2013 they must record, report and escalate all incidents and arrests using the process/system/technology as required throughout their shift.
The security officer will need to be a team player with an enthusiastic attitude.Able to work on their own initiative.Retail Security experience.Flexible Approach to work to suit the business needs with an ability to work with different teams as requiredExcellent communication skills are required both written and verbal.Capability in the use of technolgyAn ambassador for great customer serviceIt is important the Security Officer is calm under pressure.Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficialA Full UK Driving licence would be beneficial
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.Our promise to our people: a place to work where you can thrive and be your best every day.Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.Our culture u2013 our core values and how we behave:We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.At Mitie we know that u2018our diversity makes us strongeru2019. Weu2019re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right., Itu2019s the little things that count -On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people'su00a0well-being and enjoyment at work. A comprehensive training programme is in place to support personnel developmentNote:This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holderu2019s role and/or the needs of the business.