|Job Title:||Retail Manager|
|Job Published:||February 23, 2021 12:21|
We are on the lookout for a highly experienced Retail Manager for our Central Manchester University Hospital site (Oxford Road). You'll be joining a well-established team. This rewarding role will see you take responsibility for the front and back of house services in retail units including hospitality, ensuring excellent customer service and development of service offers. What's in it for you? Reporting into a supportive manager that takes pride in developing his team Fulfilling, varied, fast paced role Stable, long serving team, Key responsibilities for the front and back of house services in retail units including hospitality, ensuring excellent customer service and development of service offers. Assist the Food Services Operations Manager to deliver budgeted profit and turnover for services and accounts Compliance across the team, Trust, food and service delivery Responsible for financial management of the allocated budget Ensure achievement of high levels of client and service user satisfaction and monitor these on regular basis. Use Kronos Scheduling tool to understand, analyse, manage and review retail outlets Responsible for the recruitment and management of direct reports Responsible for managing staff within area of responsibility in line with the appropriate policies Promote effective two way communication within all levels of staff in area. Champion the CARES programme Ensure that health and safety standards are understood and delivered across all retail operations Contribute to discussions with Food Services Operations Manager Assist in the preparation of forward planning relating to the refurbishment of any areas Liaise closely with 3rd party contractors used on site to ensure that a quality and value for money service is provided Ensure that payroll procedures (UDC, Kronos) are carried out correctly on a daily/weekly/monthly basis Accountability for escalating potential risks identified as appropriate to manager. Participate in the weekend Duty Manager schedule Manage own continued professional development identifying any areas for own developmentThe Ideal Candidate
Proven experience of managing a diverse workforce within a multi-service environment Previous experience working in a customer facing role Previous experience of working within a retail/sales environment with proven record of managing to budget requirements Ability to communicate effectively with patients, visitors, colleagues, clients Ability to work independently, flexibly and professionally - dealing with emotive and changeable situations Ability to adhere to instructions, standards and procedures Ability to build relationships and show respect for other people Positive attitude and enthusiasm Ability to work as part of a team
Excellent customer service skillsAbout The CompanyIn the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
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