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Resolution Hub Operations Manager

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  • Published:

    1 day ago

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Candidate Description

  • Experienced in managing multiple teams in a contact centre environment.

  • Customer obsessed and can lead a team with the same ethos.

  • Motivated by complex problem solving and is confident using data to do so.

  • Experienced in managing stakeholders and uses strong communication and diplomacy skills to persuade and influence.

  • Knowledgeable of complaint culture and structure.

  • Self-motivated and has the ability to work independently and effectively manage time, prioritising multiple pieces of work to balance the customer, employee and business needs.

  • Adaptable to lead change within an evolving environment.

Employer Description

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference., An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We're proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.

Together we can