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Residential Services Manager

  • Location


  • Sector:

    Trade / Retail

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 22 hours ago

  • Expiry date:


  • Client:


Job Description

Line Managers Title: Estates Manager Job Purpose: Manage operational activities for the residential properties of a single portfolio. Primary Responsibilities:

  • To develop and maintain a positive image of the building in its location

  • Attend weekly CBRE residential review meetings to ensure the latest updates are communicated

  • To monitor all activities relating to the sites, reporting and taking action as appropriate

  • Regular inspections of the building fabric

  • Undertake all vacant property checks and carry out duties such as flushing units and removing any post

  • To manage and resolve all reactive maintenance requests for the portfolio.

  • Process all residential invoices and queries on P2P in a timely manner

  • To compile and maintain records relating to the sites; e.g. residential health checks, plans, plant testing, etc., taking any action which may be required

  • Arrange and undertake initial tenant welcome meetings and issue welcome email. Update utility supplier and Council of all tenancy changes

  • To liaise with tenants and deal with any operational queries they might have

  • Arrange and manage all tenant check outs, updating Reapit accordingly and manage and remedial works to completion.

  • To attend tenants' meetings with the surveying team

  • To be responsible for Health and Safety compliance on site, and the maintenance of records

  • To liaise with local authorities as appropriate

  • To proactively manage risk and deal with insurance issues on site including residential claims

  • To produce regular reports to operational manager and surveying team, as required

  • Manage the provision of and address any faults relating to the office IT equipment, furniture and supplies.

  • Any other duties as directed by your Line Manager

Candidate Description

  • Understand how the industry, how stakeholders function and the range of services available to clients

  • Constantly updating knowledge of legislation relating to residential property management

  • Develop an understanding of how to build and maintain client relationships

  • Develop an understanding of how to build and maintain tenant/customer relationships

  • Develop an understanding of how to build and maintain supplier relationships

  • Understanding of key issues to be noted on property inspections

  • Understand and use industry/specific IT applications

  • Understand the principles of service charges

  • Be able to specify services, tender contracts and select service providers

  • Understand how property is constructed and how plant works

  • Know and be able to apply legislation and policies relating to Health and Safety

  • Know and be able to apply legislation and policies relating to Environmental protection

  • Understand insurance relating to buildings and the FSA regulations

  • Understand and apply all procedures relating to work activities

  • Able to plan and manage own workload

  • Able to work as part of a team, supporting colleagues

  • Able to use IT software such as Word, Excel, and databases

  • Be able to communicate effectively verbally and in writing