Connecting to LinkedIn...

W1siziisijiwmjevmdqvmtavmtmvndgvmjivymflm2zkntetowzlmc00nzi2lwe2zwytn2nkntizy2u2otg0l3yyx2jhbm5lcl9etumxlmpwzyjdlfsiccisinrodw1iiiwimjawmhg4mdbcdtawm2uixv0

Remote Crime Detection Operator

  • Location

    Northampton

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF18356A

  • Published:

    1 day ago

  • Expiry date:

    2023-04-01

  • Client:

    Mitie

Job Description

Job objectives and responsibilities

  • To utilise Sainsburys remote CCTV facility to identify, monitor, reduce dishonesty and criminal activity across the Sainsburys estate

  • Working directly with the key support functions such as store security teams, Sainsburys SOC and operational teams reacting to live criminal activity

  • Collating evidence and intelligence supporting the store detective manager and operations managers to effectively deploy store detectives and security officers

  • Collaboratively working with store teams, SOC and local authorities to support successful prosecutions and crime reduction

  • To support in reducing criminal activity within stores by both reactive and proactive approach to the role

  • To retrieve and process evidence to support the successful prosecution of OCGs and prolific offenders

  • Effectively carry out administrative tasks with meticulous attention to detail

  • Working in unison with the SCIT team to reduce harm to Sainsbury's supporting the contracts strategic plan and assessment

    Main duties

    To deliver exceptional service to Sainsbury's through live and retrospective CCTV review whilst achieving KPI targets

  • Utilising the remote CCTV system to Identify prolific offenders and organised crime groups who target Sainsburys stores, supporting the deployment of security solution

  • Utilising your skills and knowledge of offending and under the guidance of the store detective operations manager you will be responsible for effectively Planning suitable stores for a focus CCTV review either through local knowledge or other intelligence sources building positive relationships with all key support functions

  • To effectively operate Sainsbury's remote CCTV facility whilst adhering to GDPR guidance and Mitie/client legal teams.

  • To identify areas of opportunity escalating to the store detective operations manager for further analysis

  • Be a direct support function to store security teams during live incidents, providing appropriate guidance and enabling positive outcomes.

  • Responding to intelligence gathered or gained through Retrospective CCTV observations you will be responsible for identifying stores stores where there is a need for covert CCTV to be Deployed.

  • Preparation of all CCTV material required for review/ further investigation or dissemination

  • Completion of evidential police statements MG11 alongside any other necessary administrative duties

  • Drive service excellence across the entire contract and share best practice by commitment to regular communication with key support functions, On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme in place to support personnel development

    Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

    Health and Safety responsibilities

  • Follow Group and company policies and procedures at all times;

  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

  • Use all work equipment and personal PPE properly and in accordance with training received;

  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

    Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;

  • Proactively identify and report security risks to your manager;

  • Report actual and suspected security incidents

Candidate Description

  • Knowledge of relevant procedures

  • Level of customer Service

  • Team Player

  • Health and safety awareness and knowledge

  • Communication

    At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.,

  • Experience of security within a retail environment

  • Demonstrable competence in the detection of dishonesty/criminal activity

  • Ability to provide support in a constructive way in a challenging environment

  • Effective team player but must also be capable of working unsupervised

  • Ability to work in a fast-moving security environment

  • Strong capability in the use of CCTV technology

  • Good attention to detail

  • Excellent organisation, and communication skills

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Values: Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave:

  • We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

  • We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

  • We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

  • Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

    Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours