about 2 months ago
Mitie has a great opportunity for a Relief Security Officer to join the team.
Relief Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.
The Grafton Centre aim to provide a proactive approach to security with customer care as its highest priority whilst providing a professional approach to security. It is therefore essential that all aspects of security are delivered, and every task undertaken to the highest standard. All Security will be expected and encouraged to work to the highest SIA licensing requirements possible. All security will be First Aid trained.
Pro-actively ensure that the protection of merchandise, property and assets is controlled and logged.
Help to create a safe and comfortable working environment for employees and visitors.
Help to creating an environment that produces a positive team approach, "well-being" and open attitude.
Know and implement The Major Incident Management Plan, threats and evacuations as required.
Respond to emergency situations as they arise.
Accurately reporting all incidents to Centre Management.
Produce all procedural written reports in a timely manner.
Use the correct radio voice procedure.
Liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service.
Checking and validating business visitor credentials.
Controlling the entry and exit of vehicles.
Making sure that no unauthorized personnel enter restricted areas.
Answering queries from visitors to the Shopping Centre.
Collecting statements and evidence in reported allegations.
Escalating incidents when required to.
Patrol as requested whilst being prepared to litter pick or deal with cleaning incidents if required to do so.
To have knowledge of Control room processes and help in control as directed, especially during breaks etc.
Provide a high level of service to our clients with the emphasis on customer interaction.
Maintain accurate records and logs of all/any event.
Inform other team members of actions to ensure contingency of operation.
Communicate with operational staff concerning incidents, ensuring that all information escalation routines are observe.
Follow set procedures in the event of any incident/emergency event occur Providing an immediate response to any major/minor incident occur
Follow any such reasonable instruction as issued by Senior Line Management
To deal with customer queries in a professional / polite manner
To conduct regular patrols of back of house areas
To ensure when conducting building patrol Health and Safety is always adhered to.
To prevent unauthorized (Banned persons) from entering the premises.
Conduct a thorough check of all vulnerable points of the perimeter of the buildings. Ensure all exits are secure and no risks are present.
Check external areas for any suspicious vehicles and report accordingly.
Staff should be aware of suspect packages being deposited in and around the building and it's grounds and should make themselves aware of the separate procedure to be adopted should such a devise be discovered.
To conduct regular checks of areas listed within the Assignment Instructions.
To prevent and detect fire, water leaks, and any potential safety hazards.
To carry out any reasonable request issued by management or supervision., Job Types: Part-time.
- · Excellent communication skills essential, both written and oral. · Experience in working within a team as well as on your own. · Front Line SIA License -DS (Preferred) · First Aid certificate (Preferable). · Excellent time management. · Ability to operate in a pressurized environment. · Attention to details and proactive. · Demonstrable proactive and professional approach to security. Must be flexible and able to work, days, nights, and weekends.
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 53,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.