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Relief Operations Analyst - GSOC Apply for this job

  • Location

    Linlithgow

  • Sector:

    Security / Fire / Police

  • Salary:

    £24461

  • Job ref:

    WRT-2021-03-23-19BD60B06BB5

  • Published:

    about 5 hours ago

  • Expiry date:

    2022-06-03

  • Client:

    Securitas

Job Description

Would you like to help us make the world a safer place, people protecting people?

Here at Securitas we guard and protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2019/20.

The purpose of a GSOC Operations Analyst is to populate the monitoring and response work stations that conduct the key functions of alarm monitoring and crisis response within the Global Securty Operations Centre.

12 hour shifts - Days, Nights and weekends - zero hour contract - Casual relief

Coverering holidays and sickness

  • The GSOC is the coordination focal point for security operations monitoring and crisis response across the Europe, Middle East and Africa (EMEA) and Japan, Asia and Pacific (JPAC) regions. The GSOC operates 24/7, 365 days a year, staffed by 4 teams of OAs and management.

  • As a Operationd Analyst you will be the initial point of contact for enquires and communications with national and international clients by monitoring and responding to alarm activations across many different countries.

  • Where necessary you will be providing advice to callers and reporting incidents using the designated reporting procedures and protocols set out by us and our clients.

  • You will also be maintaining appropriate and timely coordination between client sites, personnel, and the appropriate Global Physical Security (GPS) and other Lines of Business management on a daily basis.

    Security | Alarm | CCTV | Alert | Response | Operations | Analyst

Candidate Description

  • Good communicator.

  • Good team player.

  • Good computer skills.

  • Ability to multi-task.

  • Good written and verbal comprehension.

  • Remain calm and professional under stress.

  • Ability to provide clear and concise advice during challenging and emergency situations.

  • Have an understanding of or have the ability to learn the main tenets of safety and security operations and procedures.,

  • Already SIA certified and CCTV trained.

  • Previous GSOC or similar experience.

  • Previous CCTV operator experience.

  • Previous crisis management experience.

  • Previous experience with alarm monitoring systems, radio and phone usage.

  • Basic First Aid Certification., Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness., We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility.

Employer Description

With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK., If you want to know more about why Securitas is the world's leading security group, and our continuing work in the diversity & inclusion space, simply visit: www.securitas.uk.com/en-GB