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Regional Account Manager - South

  • Location

    Newbury

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF20923R

  • Published:

    2 days ago

  • Expiry date:

    2026-01-02

  • Client:

    Mitie

Job Description

u00b7u00a0u00a0u00a0u00a0u00a0u00a0 To take overall lead, management and control of the FM service delivery across a PFI portfolio of contracts in the south of England in a professional way to ensure that the contract/s operate efficiently, profitably andu00a0 effectively, to achieve and maintain full contractual and statutory compliance.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Provide support and guidance to the Contract Managers in the management and delivery of contractual obligations and client expectations for the identified contract/sSupport the Head of Education - South in the management and delivery of all contractual obligations , ensuring the client/s expectations are met, and support any other activities associated with the contract and portfolio as required and / or instructed.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 To ensure the contracts operate efficiently and effectively.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 To ensure profitable accountability across the portfoliou00b7u00a0u00a0u00a0u00a0u00a0u00a0 To ensure statutory compliance is met , reported and actioned as requiredu00b7u00a0u00a0u00a0u00a0u00a0u00a0 To ensure responsibility for identifying and managing risks within the contract/s and escalating as appropriateu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Ensure controls are in place to monitor the management and delivery of the services provided by Mitie and its subcontractors.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 To regularly review such controls with the Contracts Managers and ensure appropriate action is taken, e.g. statutory compliance, H&S inspections and food safety, sub-contractor managementu00b7u00a0u00a0u00a0u00a0u00a0u00a0 To ensure appropriate contract/s administration and record keeping is maintained and to spot check records with the Contracts Managers during site visitsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Ensure effective programming of planned preventative maintenance and lifecycle works in liaison with the Technical Manager/s and the PFI contractual lifecycle submissions calendar/su00b7u00a0u00a0u00a0u00a0u00a0u00a0 Ensure contractual obligations are met and observed in line with the Commercial Obligations Trackersu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Responsible for the appropriate selection, recruitment, management, training and retention of staff in line with Mities HR, RTW policy and procedures and DBS requirementsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 To be intrinsic in ensuring staff development , training , guidance and internal progression (PDPs / Annual Reviews) is managed across the portfoliou00b7u00a0u00a0u00a0u00a0u00a0u00a0 Liaise with the Head of Education on procurement, variations and contract changes within the allocated contract/s to maximise value for money.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Ensuring compliance of all H&S legislation and issues relating to the contract/s, and compliance with all internal & external audit processes.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Ensuring interface with the client/s on H&S issues (completion of joint plans), policies and procedures.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 To liaise and work closely with Mitie support functions and specialists in co-coordinating and assisting in their input into the contract/s.(Commercial / Lifecycle / Soft Services / Business Support / HR /Technical)u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Communicating Mitie policies and procedures to site teams to ensure implementation and adherence to them.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 To play an active role in the Mitie operations team in developing and supporting improvements in line with the companyu2019s values and standards.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Conductingu00a0 and attending regular team meetings to agreed frequencies and attend all necessary contractual meetings required by the individual contracts / SPVs / Local Authoritiesu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Ensuring the production of monthly reports, reviewing management accounts & contract expenditure, producing all necessary documentation to ensure contractual compliance including utilities, lifecycle and benchmarking data for contract/s.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 To provide regular and effective feedback to the Head of Education on the performance management of the contract/s for all aspects of service delivery, staff management and legal compliance.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Must undertake an enhanced disclosure through the PVG and meet the requirements of Mities DBS policy.u00a0

Candidate Description

Person Specificationu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Preferred applicants should be educated to degree level or hold a higher education qualification aligned to Facilities Management along with a demonstrable record of continuous personal development within the industry.u00a0u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Proven experience of PFI Facilities Management, to include experience of education contracts and excellent all round knowledge in a highly contractually complex environment.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Proven experience of establishing stakeholder relationships and achieving sustained operational successes.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 A detailed operational understanding of Utilities, Lifecycle and Benchmarking managementu00b7u00a0u00a0u00a0u00a0u00a0u00a0 Sound relationship management and interpersonal skills.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Communication, influencing and negotiating skills.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 The ability to work on own initiative and to drive improvement and change as necessary.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Problem solving and decision making.u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Coaching & People management, able to lead from the front and drive motivation within the teamsu00b7u00a0u00a0u00a0u00a0u00a0u00a0 PC literate with Excel and Word skills.u00a0u00b7u00a0u00a0u00a0u00a0u00a0u00a0 Able to manage time effectively to ensure all contracts are supported, time away from home will be required to ensure operational obligations can be met across the region/s

Employer Description

Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.