1 day ago
The Concierge is the first person a visitor or client meets and/or speaks to and is responsible for creating a great first impression by demonstrating excellent customer care and professionalism. Liaising with clients, service providers and team members daily this role is a pivotal point in the chain of service. Customer and outcome focused with a proactive approach to problem solving and communication the role is a voice of the account. Working Hours: 35 Hrs/week 13:00 - 20:00 Mon - Fri,
Meet and greet visitors, clients and colleagues by providing a five star welcome, ensuring visitors are looked after through to meeting their host.
Sign in visitors according to AXA security procedures, inform host of visitor's arrival.
To assist visitors and colleagues with queries in a knowledgeable/professional manner and be proactive in supporting and resolving issues.
To maintain excellent front of house standards and keep the reception area and security office behind reception tidy and clean at all times.
To answer the telephones from customers and occupiers in a friendly, timely and professional manner.
To take ownership of the management of meeting room facilities, including IT equipment and supplies, assist with the preparation of meeting rooms where necessary, ensuring they are always clean, tidy and ready for use (within the constraints of back-to-back room bookings).
Management of Access Control Cards (starters, leavers, visitors, lost and stolen).
Report all maintenance issues to the FM Helpdesk.
Understand, anticipate and deliver customer/client needs while building effective relationships.
To log and correctly distribute job requests on the helpdesk software system, Concept.
Liaise and work with the facilities team to deliver a prompt and professional service.
Liaise with system administrators with any software issues.
Liaise with the team to ensure all works are carried out within SLAs & closed off the system in a timely manner.
Run reports relating to Reactive and PPM jobs to ensure a high level of service is being delivered.
Ensure the smooth running of the Performance Centre whilst supporting and training, when necessary, the Performance Centre Analysts. Any other ad hoc duties,
Reporting to the CBRE Regional Facilities Manager.
Accountable to the CBRE functional heads, as appropriate.
Decision making for tasks in hand and customer liaison. No monetary or budgetary responsibilities.
Strong interpersonal skills and customer focus, demonstrating a Customer First ethos
Experience of working in a Customer Service environment.
Excellent communication skills
Outgoing and "can do" personality with a flexible approach.
A working knowledge of Microsoft Office including Word, Outlook and Excel.
Impeccable grooming and personal presentation.
Ability to remain calm and courteous at all times.
Experience of working in a busy corporate environment
Strong relationship management skills