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Receptionist / Administrator

  • Location

    Manchester

  • Sector:

    Facility / Cleaning

  • Salary:

    £18525

  • Job ref:

    REF21400D

  • Published:

    1 day ago

  • Expiry date:

    2024-06-15

  • Client:

    Mitie

Job Description

· To ensure all guests receive an excellent welcome to Manchester and that you consistently deliver great service

· To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.

· To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language

· To ensure telephone and email etiquette is professional and adhered to at all times, including the answering and directing of calls and emails using the appropriate greeting and sign off

· To be articulate and well informed and to ensure that the needs of clients and visitors are pre-empted, met and exceeded

· To be confident and able to communicate effectively with other departments within the building and neighbouring MMC sites

· Ability to identify and escalate building maintenance issues/hazard perception and inform MMC Management when necessary

· Process incoming and out-going post - Royal Mail / TNT / DHL / City Sprint

· Stationary and stock consumable control

· Raise PO's and process orders following iProcurement procedures

· Provide procurement support for other offices when required

· Liaise with engineering contractors whilst on site, ensuring Health & Safety is followed and correct work is carried out

· Efficiently report and maintain, IT and H&S concerns to relevant departments

· Resolve / report printer issues and maintain supplies

· Attend training as appropriate - on-line / in house & classroom / self-development

· To handle any guest complaints and provide a swift solution or escalate as appropriate

· To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival

· To assist in any other reasonable duties as required by your colleagues, managers or clients

Candidate Description

Excellent communication skills and exceptional attention to detail

· Immaculate personal presentation endorsing the Signature five star image

· Proven experience and understanding of an exceptional Customer Service delivery

· Excellent time management and organisational skills

· Pro active, flexible and can-do attitude

· The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate

· Ability to deal with multiple requests simultaneously

· Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills

· Team player

· Be innovative, identifying improvements and smarter ways of working

Employer Description

We are looking for an exceptional individual to join us for a temporary period to cover Maternity Leave