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Receptionist

  • Location

    Macclesfield

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF21886K

  • Published:

    about 2 hours ago

  • Expiry date:

    2024-02-21

  • Client:

    Mitie

Job Description

· Ensure that all reception and security operations run smooth on a day to day basis

· Maintain the Reception area to the highest standards, take ownership for your environment raising any job requests to repair all faults and issues.

· Manage all incoming calls professionally, quickly and efficiently.

· All visitor contact details checked, validated and recorded onto site and Security passes issued to external guests / contractors

· Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required

· Co-ordinate a taxi booking service

· To provide an outstanding level of customer service to clients and customers that meets or exceeds their expectations

· Liaise with customers via both verbal and written communication, proactively engage and build relationships with customers, ensuring that the position becomes the first point of contact for all queries

· To acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs

· To report health and safety issues, including all accidents and near misses

Candidate Description

· Person who is able to listen to clients request and respond in timely manner

· Take an ownership of individual customers request and strive to exceed customer's expectations

· Able to demonstrate one team ethos and work closely with other contractors

· Contribute to new ideas and be inventive

· Confident, friendly and have professional approach

· Demonstrate excellent communications skills

· Displays a responsible, flexible can do approach to work duties with passion to provide high standards of customer care and supports colleagues to achieve personal and team goals

· Excellent communication skills in order to be able to make customers feel welcome

· Excellent telephone manner

· High standards of personal hygiene and presentation

· Basic computer literacy to complete administrative tasks and good organisational skills