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Project Administrator

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Client:


Job Description

  • To assist managing all administration processes

  • To support the Client Account Managers and Office Manager, as required

  • To ensure regular communication and day-to-day correspondence with the Client Management team

  • Client liaison, dealing with any queries and issues

  • Handle all queries, internal and external

  • Update internal and external databases and administration systems as required

  • Accurately file manually and electronically as per business policy and procedures

  • Ensuring operational paperwork is to corporate standards

  • Capturing costs including all materials and subcontractors

  • Ensure that all health and safety company procedures are adhered to

  • Have a flexible approach to business support to ensure deadlines are achieved

  • Ownership of data systems and contract processes to ensure records are maintained and processes followed as appropriate

  • Create and manage contract report and supporting contract documentation

  • Assist in creating KPI and SLA information along with performance reports

  • The timely completion of all scanning and uploading as required by the business

  • Administer the appointment and use of subcontractors

  • In addition to the duties and responsibilities outlines you may be required to perform other duties assigned and requested by the Office Manager,

  • Follow Group and company policies and procedures at all times;

  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

  • Use all work equipment and personal PPE properly and in accordance with training received;

  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

    Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;

  • Proactively identify and report security risks to your manager;

  • Report actual and suspected security incidents

Candidate Description

  • Knowledge of relevant procedures

  • Level of customer Service

  • Team Player

  • Health and safety awareness and knowledge

  • Communication,

  • Administration experience essential

  • Relevant experience of Microsoft packages

  • Excellent data entry skills

  • Strong planning and organisational ability

  • Excellent written and spoken communication skills

  • A Flexible approach to working

  • Ability to manage own time and prioritise workload

  • Relationship building skills - Working in well within a team structure and support and guide team members as required

  • Ability to work on own initiative to a high level of accuracy and to meet deadlines

  • Customer Care - Capable of delivering results and meeting customer expectations

  • Attention to detail

  • Well presented, professional appearance and attitude with a positive and professional approach

  • Excellent time keeping skills

  • Discretion in dealing with confidential information

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Values: Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave:

  1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do., At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.