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PPM Co-Ordinator

  • Location

    Birmingham

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF22709O

  • Published:

    about 5 hours ago

  • Expiry date:

    2022-10-11

  • Client:

    Mitie

Job Description

  • Responsible for the co-ordination of all planned services within remit, detailed planning of work with regional procurement leads, commercial and other service delivery teams.

  • To accurately record and maintain all information necessary to give accurate planning schedules, resolving client, operational and commercial queries relating to planned maintenance.

  • To monitor, action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.

  • Management and completion of disruptive planned works within the Regional Operational Management.

  • Requesting and updating quotations for corrective works, issuing purchase orders for materials and subcontract orders.

  • Administration of remedial work order submissions onto the client system and work flowing through to relevant departments.

  • Be aware of commercial requirements on contract and limit of scope.

  • Updating and responding to audits.

  • To develop and maintain a good understanding of the core MAXIMO application, the facilities management services provided to customers, and all relevant process and procedures

  • Administration of immediate business critical remedial work order submissions and ownership through to completion.

  • To take action to keep up to date with changes to the contract and apply to the system.

  • To handle and actively resolve any customer issues according to the Customer Complaint process.

  • Be aware of the business continuity plan for the part of the business you work in.

  • Attend training and other meetings as required and to make specific training needs known to line management

Candidate Description

What we are looking for

  • Experience of working in a busy office environment

  • Excellent administration skills

  • Highly organised with attention to detail

  • Strong Microsoft Excel skills

  • Able to work on own initiative and manage own workload

  • Relevant experience in a similar role

  • Competent in using Microsoft Office suite

  • Use all types of technology - telephones, faxes, e-mail, photocopiers, printers

  • Excellent communication and interpersonal skills

  • Team player

  • Well organised and prepared to be flexible in their approach Is familiar with different types of building engineering systems

  • Previous experience in Public Sector service

  • Specific experience in a particular FM and planned service

  • Experience in the management of internal multi skilled service delivery teams

  • Eligible for BPSS Clearance

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.