about 5 hours ago
Responsible for the co-ordination of all planned services within remit, detailed planning of work with regional procurement leads, commercial and other service delivery teams.
To accurately record and maintain all information necessary to give accurate planning schedules, resolving client, operational and commercial queries relating to planned maintenance.
To monitor, action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
Management and completion of disruptive planned works within the Regional Operational Management.
Requesting and updating quotations for corrective works, issuing purchase orders for materials and subcontract orders.
Administration of remedial work order submissions onto the client system and work flowing through to relevant departments.
Be aware of commercial requirements on contract and limit of scope.
Updating and responding to audits.
To develop and maintain a good understanding of the core MAXIMO application, the facilities management services provided to customers, and all relevant process and procedures
Administration of immediate business critical remedial work order submissions and ownership through to completion.
To take action to keep up to date with changes to the contract and apply to the system.
To handle and actively resolve any customer issues according to the Customer Complaint process.
Be aware of the business continuity plan for the part of the business you work in.
Attend training and other meetings as required and to make specific training needs known to line management
What we are looking for
Experience of working in a busy office environment
Excellent administration skills
Highly organised with attention to detail
Strong Microsoft Excel skills
Able to work on own initiative and manage own workload
Relevant experience in a similar role
Competent in using Microsoft Office suite
Use all types of technology - telephones, faxes, e-mail, photocopiers, printers
Excellent communication and interpersonal skills
Well organised and prepared to be flexible in their approach Is familiar with different types of building engineering systems
Previous experience in Public Sector service
Specific experience in a particular FM and planned service
Experience in the management of internal multi skilled service delivery teams
Eligible for BPSS Clearance
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.